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All Journal Jurnal Pendidikan Informatika dan Sains AQILA : Acceleration, Quantum, Information Technology and Algorithm Journal
Mufti Salis, Afwa
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Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Physics

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Pengalaman pengguna dan kepercayaan terhadap keamanan OTP dalam sistem autentikasi dompet digital Wiranto, Heri; Mufti Salis, Afwa
Jurnal Pendidikan Informatika dan Sains Vol. 14 No. 1 (2025): Jurnal Pendidikan Informatika dan Sains
Publisher : IKIP PGRI Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31571/saintek.v14i1.8897

Abstract

Penelitian ini bertujuan untuk menganalisis hubungan antara pengalaman pengguna (user experience) dan kepercayaan (trust) terhadap keamanan One Time Password (OTP) dalam sistem autentikasi dompet digital. Latar belakang penelitian ini adalah meningkatnya adopsi OTP dalam transaksi digital, namun belum banyak penelitian yang menyoroti pengaruh pengalaman pengguna terhadap kepercayaan terhadap sistem ini. Penelitian ini menggunakan pendekatan kuantitatif dengan desain deskriptif korelasional, melibatkan 100 responden pengguna dompet digital yang dipilih melalui teknik purposive sampling. Data dikumpulkan menggunakan kuesioner Likert skala 4 poin dan dianalisis menggunakan uji korelasi Rank-Spearman. Hasil analisis menunjukkan bahwa tidak terdapat hubungan yang signifikan antara pengalaman pengguna dan kepercayaan terhadap keamanan OTP, dengan nilai p = 0,657 dan koefisien korelasi ρ = 0,045. Nilai koefisien determinasi (KD) sebesar 0,2% menunjukkan bahwa kontribusi pengalaman pengguna terhadap kepercayaan sangat kecil. Simpulan dari penelitian ini adalah bahwa meskipun pengalaman pengguna penting dalam aspek lain seperti kepuasan dan loyalitas, kepercayaan terhadap OTP kemungkinan lebih dipengaruhi oleh persepsi risiko, pemahaman teknologi, dan edukasi keamanan. Penelitian ini merekomendasikan pendekatan autentikasi yang tidak hanya berfokus pada kenyamanan, tetapi juga pada edukasi dan transparansi sistem keamanan.
Analysis of the Success of Knowledge Management Implementation in the Customer Relationship Management Framework at PT. Telkom Indonesia Mufti Salis, Afwa; Hisbullah, Fauzi; Noorachmad Muttaqin, Alif; Saidi Lubis, Fahdi
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.100

Abstract

Implementation of knowledge management has emerged as an essential strategic move for organizations aiming to improve their performance and competitiveness during the digital age. Among the biggest telecommunication firms operating in Indonesia is PT Telkom Indonesia, which has implemented a range of knowledge management activities to support their business and customer relationship operations. This paper aims to explore the critical factors expected to impact the successful installation of knowledge management within the context of the CRM process in PT Telkom Indonesia. A descriptive approach involving the literature study was employed to evaluate the range of issues pertinent to the knowledge management process from the technology and human perspective. It has been found that the critical factors for the successful installation of knowledge management include the adaptation and commitment of the leadership and staff participation and involvement. Moreover, the integration of knowledge management operations and the process of CRM helps generate greater knowledge for the purpose of supporting customers-focused decisions. This study's findings provide valuable information to firms operating within the telecommunication sector to understand how to design an effective knowledge strategy by integrating the CRM strategy for gaining the intended competitive advantage.
Co-Authors Hisbullah, Fauzi Noorachmad Muttaqin, Alif Saidi Lubis, Fahdi Wiranto, Heri