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All Journal Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Nia Rahmadani Bangko
Unknown Affiliation
Social Sciences

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Ruang Lingkup dan Dasar Hukum Pelayanan Publik Sri Yulianti Mozin; Nia Rahmadani Bangko; Ni Ketut Juliawati
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 2 (2025): Juni: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i2.277

Abstract

This study examines the scope and legal basis of public services in Indonesia, focusing on the implementation of Law No. 25 of 2009 on Public Services. The research employs a normative juridical method with qualitative analysis. Findings indicate that despite the existence of comprehensive legal frameworks, challenges persist in the effective delivery of public services, including issues related to transparency, accountability, and adherence to service standards. The study underscores the necessity for continuous legal and institutional reforms to enhance public service quality.
Maladministrasi dalam Penyaluran Bantuan Sosial Akibat Ketidaktepatan Data Penerima di Dinas Sosial Kota Gorontalo: Kajian Hukum Administrasi Negara Raihan A. Hanasi; Nadia Putri Zakaria; Nadia Sawali; Susanti Abdullah; Nia Rahmadani Bangko
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 3 No. 3 (2026): Juli: Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v3i3.1043

Abstract

This study examines the issue of maladministration in the distribution of social assistance that occurred in Padebuolo Village, Gorontalo City, involving two elderly citizens with visual impairment named Aisyah Katili and Hapisah Katili. These two citizens, who should have been registered as priority recipients in the social welfare data system, failed to receive their rightful assistance for a considerable period, allegedly due to data manipulation and misconduct by certain village-level officials. This study employs a normative-empirical approach by analyzing the case from the perspective of State Administrative Law, particularly regarding the principles of maladministration, general principles of good governance, and the mechanisms for protecting the rights of social assistance beneficiaries. The findings indicate that the actions or negligence causing the cessation of social assistance distribution to these vulnerable groups fulfill the elements of maladministration as regulated under Law Number 25 of 2009 on Public Services and Law Number 37 of 2008 on the Ombudsman of the Republic of Indonesia. This research recommends comprehensive reform of beneficiary data governance, strengthening internal supervisory mechanisms at every level of government, and enforcement of both administrative and criminal sanctions against officials proven to have committed irregularities in social assistance management.
Co-Authors Nadia Putri Zakaria Nadia Sawali Ni Ketut Juliawati Raihan A. Hanasi Sri Yulianti Mozin Susanti Abdullah