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All Journal Kajian Administrasi Publik dan ilmu Komunikasi
Nia Rahmadani Bangko
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Social Sciences

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Ruang Lingkup dan Dasar Hukum Pelayanan Publik Sri Yulianti Mozin; Nia Rahmadani Bangko; Ni Ketut Juliawati
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 2 (2025): Juni: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i2.277

Abstract

This study examines the scope and legal basis of public services in Indonesia, focusing on the implementation of Law No. 25 of 2009 on Public Services. The research employs a normative juridical method with qualitative analysis. Findings indicate that despite the existence of comprehensive legal frameworks, challenges persist in the effective delivery of public services, including issues related to transparency, accountability, and adherence to service standards. The study underscores the necessity for continuous legal and institutional reforms to enhance public service quality.
Co-Authors Ni Ketut Juliawati Sri Yulianti Mozin