Garuda - Garba Rujukan Digital

Smart Desa, Layanan Cerdas : Inovasi Digitalisasi Pelayanan Administrasi di Desa Sabrang, Klaten Purbo Briyadi; Amirul Mustofah; Ika Devy Pramudiana
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 4 (2025): Juli : Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i4.410

This study examines the digital transformation of administrative services in Sabrang Village, Klaten, as part of the Smart Village initiative. The integration of Information and Communication Technology (ICT) aims to enhance service efficiency, transparency, and accountability at the village level. The research highlights the implementation of online platforms for administrative processes, such as issuing certificates and permits, and the use of real-time notification systems to monitor application statuses. Additionally, efforts to improve digital literacy among village officials and the community are emphasized to ensure successful adoption. The study underscores the importance of structured policies, capacity building, and community engagement in realizing the benefits of digitalization. While challenges such as limited infrastructure and resistance to change persist, the digitalization of village administration is shown to significantly increase service speed, reduce bureaucratic hurdles, and foster participatory governance. Ultimately, digital transformation in rural governance can support the creation of a more inclusive, efficient, and transparent local government, contributing to broader development goals.

Responsivitas Pelayanan Publik oleh Kepolisian Resort Mojokerto dalam Menangani Pengaduan Masyarakat Ihram Kustarto; Amirul Mustofah; Ika Devy Pramudiana
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 3 (2025): Agustus : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v3i3.1053

Responsive public service plays a crucial role in building public trust in police institutions, particularly in handling citizen complaints. This study aims to examine the responsiveness level of Mojokerto Police Resort in managing public complaints and the factors influencing it. The research adopts a qualitative descriptive approach, utilizing data collection methods such as in-depth interviews, direct observations, and document studies. Participants include officers from the Integrated Police Service Center (SPKT), Women and Children Service Unit (PPA), community members who have filed complaints, as well as community leaders and NGOs involved in overseeing public services. Data analysis was conducted using Miles and Huberman’s model, which includes data reduction, presentation, and conclusion drawing. The findings reveal a varied level of awareness among the community regarding complaint channels, as well as differences in ease of access. Physical channels such as suggestion boxes and direct reporting at police stations are more familiar and accessible but face challenges related to communication effectiveness and evidence collection. Meanwhile, online platforms like social media and the official website are less recognized by the public, compounded by limited digital literacy and internet access in certain areas. Furthermore, the complaint handling process needs to be straightforward, transparent, and professional to ensure that the community feels respected and confident in the service. Factors affecting responsiveness include response speed, ease of access across multiple channels, and the professionalism of officers handling cases. Perceptions of transparency and openness in procedures also significantly influence community trust. Strategically, Mojokerto Police Resort has made efforts to develop digital complaint systems and enhance staff capabilities. However, further improvements are necessary in community education and awareness programs to increase familiarity and confidence in digital channels. The significance of high responsiveness is reflected in its strategic benefits, such as early identification of security disturbances, strengthening police legitimacy, and improving overall public service quality. Effective responsiveness fosters better relationships between officers and the community, enhances trust, and contributes to a safer and more orderly environment. Therefore, adopting modern, innovative, and technology-based complaint systems should be prioritized to reform police services. Overall, the responsiveness of Mojokerto Police Resort’s complaint handling system serves as a key indicator for the success of quality and equitable public services. By improving officer professionalism, infrastructure, and community outreach, it is expected that Mojokerto Police can enhance responsiveness, reinforce community trust, and deliver excellent, transparent, and accountable services. Such efforts not only improve the police institution’s reputation but also strengthen democratic foundations and social justice in the Mojokerto region.

Implementasi Kebijakan Paud Holistik Integratif dalam Pelayanan Pendidikan Anak Usia Dini di Surabaya Barnadette Adinda Adel D; Amirul Mustofah; Ika Devy Pramudiana
Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial Vol. 3 No. 6 (2025): Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/nakula.v3i6.2310

This study analyzes the implementation of the Holistic Integrative Early Childhood Education (PAUD) policy in Surabaya as a strategic step to improve the quality and equity of PAUD services through intersectoral collaboration. Recognizing the significance of integrating education, health, nutrition, and child protection services, this study aims to analyze implementation strategies, challenges, and local innovations in providing holistic services in PAUD institutions in urban areas. This study applies a qualitative descriptive approach, collecting data through policy document analysis, semi-structured interviews with PAUD administrators, teachers, local officials, and parent representatives, and direct observation at several PAUD institutions. The research findings indicate that policy implementation is carried out through structured socialization, the formation of intersectoral coordination teams, and the provision of additional services such as routine health checks and parenting classes. However, challenges remain, such as uneven facilities and infrastructure among PAUD institutions, differences in teachers' understanding of the holistic integrative concept, and a lack of practical collaboration between PAUD institutions and health or child protection agencies. The study also identified local innovations, such as the use of social media to communicate with parents, enriching teaching materials with local cultural insights, and collaborating with universities to support activities. These findings emphasize that successful policy implementation depends not only on national regulations but also on local leadership skills, stakeholder collaboration, and responsiveness to community needs. Therefore, the study recommends improving ongoing training for educators, providing an adaptive policy framework to support local innovation, and developing digital infrastructure to facilitate more efficient communication and coordination.

Disparitas Pelayanan Administrasi Kependudukan Ktp Dan Akta Kelahiran Antara Wilayah Daratan Dan Kepulauan Di Kota Batam Leonardo Christian; Amirul Mustofah; Ika Devy Pramudiana
urn:multiple://2988-7828multiple.v3i84
Publisher : Institute of Educational, Research, and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar

Pelayanan administrasi kependudukan merupakan aspek krusial dalam pemenuhan hak sipil bagi warga negara, tetapi daerah kepulauan sering mengalami tantangan besar dalam mengakses layanan tersebut. Studi ini menganalisis perbedaan layanan pembuatan KTP dan akta kelahiran antara wilayah daratan dan kepulauan di Kota Batam, yang memiliki sifat geografis khusus sebagai kota industri dan pariwisata serta daerah kepulauan. Penelitian ini bertujuan untuk mengidentifikasi bentuk kesenjangan pelayanan, faktor-faktor yang menyebabkannya, dan strategi adaptasi yang diambil oleh pemerintah daerah untuk menciptakan pelayanan publik yang lebih inklusif. Penelitian ini menerapkan pendekatan kualitatif dengan metode studi kasus, melalui wawancara mendalam dengan staf Disdukcapil, pemuka masyarakat, dan warga, serta pengamatan langsung di lokasi layanan dan analisis dokumen kebijakan daerah. Temuan studi mengindikasikan bahwa penduduk daerah kepulauan menghadapi hambatan akses fisik karena jarak dan kurangnya transportasi, keterbatasan infrastruktur digital, serta mutu layanan yang belum sebanding dengan wilayah daratan. Inovasi digital seperti layanan daring dan sistem antrean online dianggap efektif di daerah daratan, namun belum maksimal menjangkau kepulauan karena keterbatasan infrastruktur internet dan pemahaman digital. Kesimpulan studi ini menegaskan ket vitalan strategi afirmatif yang berlandaskan keadilan spasial agar semua warga, baik di wilayah daratan maupun kepulauan, memperoleh hak administratif dengan adil dan bermartabat. Usulan yang diajukan mencakup peningkatan frekuensi layanan keliling, penguatan peran petugas setempat, pengembangan lokasi layanan tetap di kepulauan, serta program literasi digital agar transformasi layanan publik dapat dirasakan secara merata oleh seluruh lapisan masyarakat.

Transformasi Digital dalam Pelayanan Kenaikan Pangkat ASN: (Studi Kasus Implementasi SIPEKAT di Kabupaten Sidoarjo) Ali Muhtadin; Amirul Mustofah; Eny Haryati
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1264

Digital transformation in public services is an absolute necessity in the era of the Industrial Revolution 4.0, including in local government personnel management. This research analyses the digital transformation of civil servants’ (ASN) promotion services through the implementation of the Promotion Management System (SIPEKAT) at the Regional Personnel Agency of Sidoarjo Regency. Employing a qualitative approach with data collection techniques through in-depth interviews, participant observation, and documentation study, this research explores the transformation process from a manual to a digital system, the implementation challenges, and its impact on service effectiveness and efficiency. The results indicate that the digital transformation via SIPEKAT successfully increased processing time efficiency by up to 60%, reduced the use of physical documents by up to 85%, and improved the transparency and accountability of the services. However, challenges were found, including a digital competence gap among employees, limitations in technological infrastructure in several Regional Government Work Units, and resistance to change from some stakeholders. The novelty of this research lies in the comprehensive analysis of the digital transformation ecosystem of personnel services, integrating technological, organisational, and user behaviour perspectives, whilst producing an e-government implementation model for personnel services that can be adopted by other local.

Optimalisasi Implementasi Sistem Penilaian Kinerja Elektronik (E-Kinerja) dalam Transformasi Manajemen Kinerja ASN: (Studi Kasus Badan Kepegawaian Daerah Kabupaten Sidoarjo) Rodliyanto Rodliyanto; Amirul Mustofah; Eny Haryati
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1267

This research analyses the optimisation of the electronic performance appraisal system (e-Kinerja) implementation within the context of the Civil Servant (ASN) performance management transformation at the Sidoarjo Regency Regional Civil Service Agency. The e-Kinerja system represents a digital innovation in ASN performance appraisal, developed in accordance with the Minister of State Apparatus Utilisation and Bureaucratic Reform Regulation Number 6 of 2022. This qualitative research, employing a case study approach, utilised purposive sampling for informant selection, with data gathered through participant observation and documentary analysis. Data analysis followed the Miles and Huberman model, encompassing data reduction, data display, and conclusion drawing. The research findings indicate that the e-Kinerja implementation faces challenges regarding system integration with the Personnel Information System (SIMPEG), synchronisation of personnel data, and equitable dissemination of information to all Civil Servants. Nevertheless, the system is proven to enhance accountability, transparency, and work productivity of Civil Servants through measurable daily reporting mechanisms and monthly targets. This study contributes theoretically to the literature on technology-based public sector performance management and practically through recommendations for developing a more integrated e-Government system. Policy implications include the necessity for accelerating the digitalisation of personnel services, strengthening the capacity of civil service human resources in digital literacy, and developing an information technology infrastructure that supports bureaucratic transformation towards a more efficient, accountable, and responsive.

Strategi Pengembangan Wisata Melalui Program Wisata Industri di Kabupaten Sidoarjo: (Pendekatan Kolaboratif Antara Pemerintah, Pelaku Usaha, dan Masyarakat) Susi Suharyanti; Zainal Fatah; Amirul Mustofah
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1269

This research examines tourism development strategies through an industrial tourism programme in Sidoarjo Regency as an alternative for regional tourism diversification. Sidoarjo Regency is known as an industrial hub with various production centres, such as shrimp crackers, batik, and shrimp paste (terasi), which have considerable potential to be developed into industrial tourism destinations. The objectives of the study are to analyse industrial tourism development strategies, identify supporting and inhibiting factors, and formulate a collaborative model for sustainable industrial tourism development. The research employs a qualitative approach with data collection techniques including in-depth interviews, participant observation, and documentation study. Research informants include the Sidoarjo Regency Tourism Office, industry stakeholders, tourism communities, and tourists. The results indicate that the industrial tourism development strategy in Sidoarjo utilises a pentahelix approach involving the government, academia, businesses, the community, and the media. Supporting factors include the diversity of local industrial products, good accessibility, and government policy support. However, there are constraints such as minimal digital promotion, limited tourism facilities, and low awareness among business actors regarding the concept of industrial tourism. The recommended collaborative model encompasses institutional strengthening, increasing Human Resources (HR) capacity, developing supporting infrastructure, innovating tourism products, and integrated digital marketing. This research provides a practical contribution to the development of industrial tourism in regions with a strong small and medium-sized industrial economic base.

Transformasi Digital dalam Pelayanan Publik: Analisis Tantangan dan Strategi Inovasi Pelayanan Pencatatan Sipil di Era Digitalisasi: (Studi Kasus Penerbitan Akta Kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo) Wawan Sugianto; Amirul Mustofah; Eny Haryati
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1272

This research analyses the challenges to service innovation in civil registration, specifically the issuance of birth certificates at the Sidoarjo Regency Department of Population and Civil Registration, within the context of governmental digital transformation. Employing a qualitative approach via in-depth interviews, field observations, and document analysis, the study identifies various obstacles encountered in the process of public service digitisation. The findings indicate that the principal challenges include: (1) resistance to change from both civil servants and the public regarding the digital system; (2) limitations in information technology infrastructure and internet connectivity in rural areas; (3) the digital literacy gap between urban and rural community groups; (4) the complexity of coordination among government agencies within the integrated system; and (5) budgetary constraints for continuous system maintenance and development. The study also found that despite various innovations such as online services, mobile apps, and digital queuing systems, their implementation still faces significant technical and non-technical impediments. These findings contribute to the literature on public sector innovation by revealing the dynamics of e-government implementation at the regency/city level, and offer strategic recommendations for policymakers on optimising the digital transformation of civil registration services. The novelty of this research lies in its comprehensive analysis, which integrates technological, organisational, and social perspectives within the context of local government in Indonesia post-COVID-19 pandemic.

Implementasi Program Pelayanan Perlindungan dan Rehabilitasi Anak Nakal di Kota Surabaya Deliar Syaifuddin; Sri Roekminiati; Amirul Mustofah
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 4 No. 1 (2026): Januari: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v4i1.1495

This research aims to analyze the implementation of the Protection and Rehabilitation Service Program for Juvenile Delinquents in Surabaya City, conducted by the Social Service of East Java Province. Juvenile delinquency remains a significant social problem requiring comprehensive intervention through protection and rehabilitation approaches rather than punitive measures. Drawing on George C. Edward III's policy implementation theory, this study examines four critical factors: communication, resources, disposition, and bureaucratic structure. This qualitative research employs a descriptive approach, with data collected through in-depth interviews, observation, and documentation at the Social Service of East Java Province during June-August 2025. Informants include program managers, social workers, psychologists, beneficiaries of the juvenile delinquency program, and their families. The results indicate that the program has successfully served 1,247 juvenile delinquents through integrated services, including psychological counseling, skills training, family therapy, and social reintegration support. The communication dimension shows effective coordination between provincial and city-level agencies, though information dissemination to communities needs improvement. Resource adequacy is generally sufficient with 35 certified social workers, adequate facilities, and an annual budget of Rp 3.2 billion. The disposition of implementers demonstrates a strong commitment to child-centered approaches. Clear SOPs and inter-agency collaboration protocols support the bureaucratic structure. The program achieves 72% successful rehabilitation rate with 68% of beneficiaries returning to formal education or productive activities. Challenges remain in stigma reduction, family involvement, and post-rehabilitation monitoring. This study recommends strengthening community-based prevention, expanding vocational training options, developing peer support networks, and establishing sustainable aftercare mechanisms.

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