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All Journal Journal of Governance and Public Administration Journal of Studies in Academic, Humanities, Research, and Innovation
Indah Novia Alfianita
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Religion Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Mathematics Social Sciences Other

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Implementation of the Minister of Home Affairs Regulation on Official Correspondence Guidelines: A Case Study of the East Java Provincial Secretariat Indah Novia Alfianita; fediantyaugustinah; Dian Ferriswara; Sri Kamariyah; Sanjaya Adi
Journal of Studies in Academic, Humanities, Research, and Innovation Vol. 2 No. 1 (2025): June 2025
Publisher : Ponpes As-Salafiyyah Asy-Syafi'iyyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71305/sahri.v2i1.262

Abstract

This study aims to analyze the implementation of the Minister of Home Affairs Regulation based on official correspondence guidelines at the East Java Provincial Secretariat. Effective communication and standardized document formats are essential for promoting transparency, accountability, and professionalism in public administration. A qualitative research approach was employed, with data collected through direct observation and analysis of 15 official documents to evaluate the extent of guideline application. The findings indicate that the policy has not been fully implemented, with key challenges including limited understanding of the guidelines, inadequate training and socialization for administrative personnel, and resistance to adopting standardized procedures. These issues hinder the consistency and clarity of official communication. To address these barriers, regular policy evaluations, structured training programs, and strong leadership support are recommended. The study implies that reinforcing standardized correspondence practices can significantly enhance administrative efficiency and institutional governance.
IMPLEMENTATION of SuKMa-e JATIM APPLICATION TO INCREASE PUBLIC SATISFACTION INDEX IN EAST JAVA PROVINCE Indah Novia Alfianita; Fedianty Augustinah; Dian Ferriswara; Sri Kamariyah
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2437

Abstract

The purpose of this study was to investigate how the application providing feedback on public services SuKMa-e Jatim, which stands for the East Java Electronic Community Satisfaction Survey, has an impact on increasing the community satisfaction index in East Java Province. It is expected that this application can improve the quality of public services by helping the community , as well as to assess the level of community satisfaction with the quality of services by public service providers. This study uses a quantitative method by sending questionnaires to people who use the application in various regions in East Java Province . To improve public services, the use of the SuKMa-e Jatim application contributes significantly to increasing the community satisfaction index. Influential factors include ease of use of the application, speed of response to community input, and transparency of information provided. This study also identified several challenges in using the application, such as the lack of understanding of technology among some people and the need to increase socialization about the benefits of the application. The conclusion of this study confirms that the SuKMa-e Jatim application has an important role in increasing satisfaction with customers, colleagues, and leaders in East Java Province. Recommendations are given to improve digital literacy training for the community and expand socialization about this application so that it can be utilized optimally. The results of this study are expected to be used as a reference in the development of other public service information systems in Indonesia.
Co-Authors Fedianty Augustinah fediantyaugustinah Ferriswara, Dian Sanjaya Adi Sri Kamariyah