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All Journal JIPM: Jurnal Indragiri Penelitian Multidisiplin
Aznam, Muhammad Fakhri
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Computer Science & IT Education Electrical & Electronics Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Perusahaan Daerah Air Minum Tirta Jam Gadang Kota Bukittinggi Sumatera Barat Sabri; Heliyani; Aznam, Muhammad Fakhri; Febrianti, Eka; Asnah
Jurnal Indragiri Penelitian Multidisiplin Vol. 5 No. 3 (2025): Jurnal Indragiri Penelitian Multidisiplin
Publisher : Indra Institute Research & Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58707/jipm.v5i3.1244

Abstract

Data were collected through the distribution of questionnaires with a Likert scale model and then tested for validity and reliability of the questionnaire. The data analysis technique used is the Binary Logistic method. The results of this study are a). Physical evidence, There is a Positive and Significant Influence on Customer Satisfaction of Clean Water at the Regional Public Drinking Water Company Tirta Jam Gadang, Bukittinggi City. b). Empathy, There is a Positive and Significant Influence on Customer Satisfaction of Clean Water at the Regional Public Drinking Water Company Tirta Jam Gadang, Bukittinggi City. c). Responsiveness, There is a Positive and Significant Influence on Customer Satisfaction of Clean Water at the Regional Public Drinking Water Company Tirta Jam Gadang, Bukittinggi City. d). Reliability, There is a Positive and Significant Influence on Customer Satisfaction of Clean Water at the Regional Public Drinking Water Company Tirta Jam Gadang, Bukittinggi City. e). Assurance, There is a Positive and Significant Influence on Customer Satisfaction of Clean Water at the Regional Public Drinking Water Company Tirta Jam Gadang, Bukittinggi City. The most dominant variable influencing Clean Water Customer Satisfaction at the Tirta Jam Gadang Regional Drinking Water Company in Bukittinggi City is Empathy.
Co-Authors Asnah Eka Febrianti, Eka Heliyani Sabri