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The Transistion of Public Services at the Civil Registration Office (DISDUKCAPIL) of Pekanbaru City (Case study; Public Services, before, during, and after Covid-19 Pandemic or New Normal Era) Mhd. Rafi Yahya; M Fajar Anugerah; Amri Hakim
Kemudi Vol 9 No 1 (2024): Kemudi: Jurnal Ilmu Pemerintahan
Publisher : Program Studi Ilmu Pemerintahan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/kemudi.v9i1.7242

Abstract

This research focuses on the evolution of public service delivery by Disdukcapil Pekanbaru City, with particular emphasis on the periods before, during and after the Covid-19 pandemic. The study aims to investigate and document the changes, challenges and adaptations in public service delivery over these different periods. Disdukcapil is one of the government agencies that is quite busy in providing services to the community. Referring to the data recorded on the official website of Disdukcapil Pekanbaru City in 2019, there were 30,402 services provided to the community. In 2020, Indonesia was hit by a Covid-19 pandemic that paralyzed the government. Many government agencies were unable to carry out their functions and provide services. Disdukcapil Pekanbaru City is one of the affected government agencies. While the government is making efforts to overcome or mitigate the spread of Covid-19 in the community, service matters certainly cannot stop. Therefore, the government must adapt and continue to carry out its functions to ensure that services are still provided to the community. To see how public services are provided, this research uses Peter John's policy implementation theory. This research uses qualitative research methods. The types and sources of data in this research are primary data and secondary data obtained using interviews and documentation, then analyzed qualitatively. The technique of determining informants using purposive sampling. This research aims to provide an overview of how changes in the implementation of public services in Disdukcapil Pekanbaru City.
Soft Power Diplomacy Through Halal Certification in Enhancing the Competitiveness of Riau’s Food Products in the International Market Roza Andriani; Amri Hakim; Hariy Laksamana
Jurnal Hubungan Internasional Vol. 14 No. 1 (2025)
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jhi.v14i1.28798

Abstract

Halal certification has evolved from a mere administrative requirement into a strategic instrument of public diplomacy and soft power. As the world’s largest Muslim-majority country, Indonesia has the potential to leverage halal certification to enhance the competitiveness of its food products in international markets. However, at the subnational level, particularly in Riau Province, which shares direct borders with Malaysia and Singapore, its implementation faces significant challenges. This research examined the role of halal certification as a tool of soft power diplomacy in enhancing the competitiveness of Riau’s food products. Current discourse on halal diplomacy tends to concentrate on the national level, leaving the role of subnational actors such as local governments and MSMEs underexplored. To address this gap, the research employed a qualitative descriptive-analytical approach. Data were collected through document analysis and in-depth interviews with the Halal Product Assurance Organizing Body (BPJPH), the Assessment Institute for Foods, Drugs, and Cosmetics of the Indonesian Ulema Council (LPPOM MUI), local government agencies, and MSME food producers. The analysis revealed that halal certification has served a dual role, acting as both affective soft power through Islamic values and cultural appeal, and as normative soft power, providing global legitimacy and consumer trust. Accordingly, halal certification serves as a medium of public diplomacy, strengthening Indonesia’s position within the global halal economy. Theoretically, the research extends the application of soft power to subnational contexts. Practically, it recommends policies for facilitating certification, harmonizing standards, and building MSME capacity.