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All Journal Kemudi Journal of Indonesian Rural and Regional Government (JIRReG)
M Fajar Anugerah
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Humanities Social Sciences

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The Transistion of Public Services at the Civil Registration Office (DISDUKCAPIL) of Pekanbaru City (Case study; Public Services, before, during, and after Covid-19 Pandemic or New Normal Era) Mhd. Rafi Yahya; M Fajar Anugerah; Amri Hakim
Kemudi Vol 9 No 1 (2024): Kemudi: Jurnal Ilmu Pemerintahan
Publisher : Program Studi Ilmu Pemerintahan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/kemudi.v9i1.7242

Abstract

This research focuses on the evolution of public service delivery by Disdukcapil Pekanbaru City, with particular emphasis on the periods before, during and after the Covid-19 pandemic. The study aims to investigate and document the changes, challenges and adaptations in public service delivery over these different periods. Disdukcapil is one of the government agencies that is quite busy in providing services to the community. Referring to the data recorded on the official website of Disdukcapil Pekanbaru City in 2019, there were 30,402 services provided to the community. In 2020, Indonesia was hit by a Covid-19 pandemic that paralyzed the government. Many government agencies were unable to carry out their functions and provide services. Disdukcapil Pekanbaru City is one of the affected government agencies. While the government is making efforts to overcome or mitigate the spread of Covid-19 in the community, service matters certainly cannot stop. Therefore, the government must adapt and continue to carry out its functions to ensure that services are still provided to the community. To see how public services are provided, this research uses Peter John's policy implementation theory. This research uses qualitative research methods. The types and sources of data in this research are primary data and secondary data obtained using interviews and documentation, then analyzed qualitatively. The technique of determining informants using purposive sampling. This research aims to provide an overview of how changes in the implementation of public services in Disdukcapil Pekanbaru City.
Optimalisasi Model Layanan Hybrid IKD Sebagai Alternatif Kebijakan di Wilayah Sulit di Kabupaten Kampar Yahya, MHD. Rafi; M Fajar Anugerah; Ilham Yuri Nanda
Journal of Indonesian Rural and Regional Government Vol 9 No 1 (2025): Special Issue
Publisher : Magister Ilmu Pemerintahan Sekolah Tinggi Pembangunan Masyarakat Desa "APMD" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47431/jirreg.v9i1.682

Abstract

This study aims to examine the optimization of the Digital Identity (IKD) hybrid service model as an alternative policy to accelerate the digital transformation of population administration services in the difficult areas of Kampar Regency. The method used is descriptive qualitative with data collection through in-depth interviews, observation, and documentation of relevant stakeholders. Purposive and snowball sampling techniques were used in selecting informants. The results of the study indicate that a hybrid service model that combines digital and manual services based on mobile services can be an adaptive solution to overcome the constraints of limited internet access, low digital literacy, and limited resources in the implementation of the IKD policy. However, the implementation of this model still faces challenges related to infrastructure readiness, budget support, and uneven community participation. This study emphasizes the importance of synergy between the central and regional governments, the empowerment of village officials, and digital literacy campaigns to improve service effectiveness. This hybrid model provides flexibility as an inclusive approach to ensuring access to valid population documents for the entire community, especially in remote areas.
Co-Authors Amri Hakim Ilham Yuri Nanda