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All Journal Jurnal Ilmu Sosial dan Humaniora Media Wisata WIDYA MANAJEMEN Jurnal Manajemen Perhotelan dan Pariwisata Journal of Tourism Economics and Policy Innovative: Journal Of Social Science Research
I Gede Putra Nugraha
Universitas Pendidikan Ganesha
Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Dampak Penggunaan Aplikasi H-Butler Terhadap Efisiensi Standard Operating Procedure Check in dan Check Out di Ayana Resort and Spa Bali Widayanti, Kadek Sri; Nugraha, I Gede Putra
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 1 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i1.93366

Abstract

This research aimed to examine the implementation of the use of the H-butler application at Ayana Resort and Spa Bali which focuses on efficiency and improving check-in and check-out services with an increasingly modern and fast concept. The data collection methods used in this research are interviews, observation, documentation, and literature study. Interviews were conducted with hotel staff and guests. The data was analysed using qualitative methods. This research obtained results where the H-Butler application can reduce Que check-in and check-out, increase operational work efficiency, improve guest communication with staff, and reduce paper usage so as to protect the environment. Thus, the application implemented at Ayana Resort and Spa Bali has succeeded in improving the quality of hotel services and giving a positive image to the hotel.
Penerapan (Sop) Standard Operating Procedure Dalam Meningkatkan Pelayanan Room Service di Hotel Bali Niksoma Boutique Beach Resort Saputra, Gede Wira; Nugraha, I Gede Putra
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 1 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i1.94569

Abstract

This study is a qualitative descriptive research that aims to identify and evaluate the application of Standard Operating Procedure (SOP) in room service services at Hotel Bali Niksoma Boutique Beach Resort. The discussion of the research leads to an explanation related to the implementation of standard operating procedures (SOP) in improving the quality of room service, the obstacles faced and the strategies used by Bali Niksoma Boutique Beach Resort to maintain service quality and guest loyalty. This research was conducted for 4 months with a qualitative descriptive method with data collection techniques in the form of observation, in-depth interviews, and document studies. This research interview was conducted with two people, the first with the Assistant Restaurant Outlet Manager, the second with Bali Niksoma Boutique Beach Resort employees, and used standard operating procedure documents (SOP) to set service quality standards. The results of this study show that the implementation of optimal standard operating procedures (SOP), careful planning, clear organization or division of labor, fast and precise implementation, and operational supervision are strategies used to improve the quality of room service, guest satisfaction and guest loyalty.
Co-Authors Agustina, Made Dian Putri Astuti, Putu Cindy Ayudia Gede Nanda Afrivania Gede Parma Hana Zerlinda Jaya, Kadek Arya Krisna Made Dian Putri AGUSTINA Meriana, Ni Kadek Ni Made Ary Widiastini Paramita, Putu Dian Yuliani Rahutama ATIDIRA Saputra, Gede Wira Trianasari Widayanti, Kadek Sri Zerlinda, Hana