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All Journal Jurnal Riset Sistem Informasi
Rendy Febriyana
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Computer Science & IT Education Other

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OBSERVASI DAN ANALISIS INFRASTRUKTUR TEKNOLOGI INFORMASI (ITI)PT DIGITAL NUSANTARA Fenny Purwani; Rendy Febriyana; Tiara Meftahul Jannah; Duwi Febyanti; Ilmiah Tanjung
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/9s3hs433

Abstract

Information Technology Infrastructure (ITI) plays a pivotal role in supporting operational excellence and digital transformation in modern enterprises. PT Digital Nusantara, a technology-driven company, has implemented various IT systems to optimize productivity, operational efficiency, and business competitiveness. This study aims to evaluate the IT infrastructure of PT Digital Nusantara through direct observation of physical facilities, software systems, network architecture, data security protocols, and IT human resources management. The findings reveal that while the company has developed a solid technological foundation, it still faces strategic challenges such as scalability limitations, insufficient system integration across departments, and the need to comply with international information security standards. This article suggests reinforcing cloud-based infrastructure, developing a long-term IT roadmap, and improving IT personnel capabilities through structured digital competency training.
MANAJEMEN LAYANAN TEKNOLOGI INFORMASI PADA PT PARAGON TECHNOLOGY AND INNOVATION Fenny Purwani; Rendy Febriyana; Tiara Meftahul Jannah; Duwi Febyanti; Cica serioktawa; Marlingga Marlingga
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/f83h6950

Abstract

This study aims to examine the implementation of IT service management based on the ITIL framework at PT Paragon Technology and Innovation, a prominent Indonesian cosmetics company leveraging information technology across its operations. A case study method was employed to describe the actual application of IT infrastructure, the IT service lifecycle, and role distribution through the RACI model. The findings reveal that PT Paragon has adopted most ITIL processes, particularly in incident management, system testing, and cloud-based infrastructure monitoring. The RACI model has been effectively utilized to define responsibilities across departments. This study recommends enhancing information security systems and fully adopting the Continual Service Improvement (CSI) framework.
Co-Authors Cica Serioktawa Duwi Febyanti Fenny Purwani Ilmiah Tanjung Marlingga Marlingga Tiara Meftahul Jannah