Claim Missing Document
Check
Articles

Found 2 Documents
Search

A Prophetic Law Basis for Strengthening the Values of Indonesian Consumer Protection Law Culture Musataklima; Adi Sulistiyono; M. Syamsudin
Prophetic Law Review Vol. 6 No. 1 June 2024
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/PLR.vol6.iss1.art3

Abstract

This study analyzes the factors that cause the weakness of consumer empowerment in Indonesia and conducts a comparison to the other countries in order to strengthen the values of Consumer Protection Law based on the Prophetic Law. This study combines the normative and empirical legal research. The qualitative data used are from primary and secondary sources. The primary data are obtained through interviews with predetermined informants. Secondary data are collected through literature research. The results show that the lack of consumer empowerment is caused by the long distance between the institution implementing consumer protection and the consumer itself. As a result, it is difficult for consumers to access. On the other hand, the methods used to protect consumers are still non-formal. Second, strengthening the values of consumer protection law culture can be done through formal education based on Islamic prophetic values because with such a design, the intensity of consumer education can run in a programmed, organized, and systematic manner, and prophetic values can become the basis of energy to always fight for consumer rights through a critical attitude.
Legitimasi Etis Maqashid Syariah atas Penggunaan Artificial Intellegencia Sebagai Algoritma Penyelesaian Sengketa Konsumen Berbasis Hybrid Online Dispute Resolution Musataklima; Noer Yasin; Khairul Umam; Rizky Ramadhani; Ahmad Wahidi
Al-Huquq: Journal of Indonesian Islamic Economic Law Vol. 7 No. 1 (2025): on Progress
Publisher : Fakultas Syariah IAIN madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/alhuquq.v7i1.20169

Abstract

Penelitian ini membahas peluang penggunaan kecerdasan buatan (AI) dalam penyelesaian sengketa konsumen melalui sistem Hybrid Online Dispute Resolution (ODR Hibrida) dan legitimasi etis maqashid syariah terhadapnya. Penelitian ini merupakan penelitian hukum doktrinal dengan pendekatan konsptual dan perundang-undangan. Bahan hukum yang digunakan adalah bahan hukum primer, sekunder dan tersier yang dikumpulkan melalui studi kepustakaan dan internet searching yang selanjutnya dianalisis secara preskriptif kualitatif. Penelitian ini menemukan bahwa AI mampu mengatasi permasalahan internal di Badan Penyelesaian Sengketa Konsumen (BPSK). Permasalahan tersebut seperti masalah pada tingkat profesionalisme para anggota yang rendah dan tingkat kegagalan penyelesaian sengketa konsumen yang tinggi. AI dapat digunakan dalam ODR Hibrida untuk sengketa sederhana, repetitif dengan nilai kerugian di bawah Rp. 500.000.000,- akibat wanprestasi atau perbuatan melawan hukum yang dilakukan oleh pelaku usaha Prinsip-prinsip Maqashid Syariah mendukung penggunaan AI, yang dapat memastikan keadilan dan transparansi. Dengan begitu, penggunaan AI dalam ODR Hibrida dibenarkan secara teknis, hukum, dan etis menurut syariah, serta meningkatkan akses keadilan dan perlindungan konsumen. (This research discusses the opportunity to use artificial intelligence (AI) in consumer dispute resolution through the Hybrid Online Dispute Resolution (ODR Hybrid) system and the ethical legitimacy of maqashid syariah to it. This research is a doctrinal legal research with conceptual and statutory approaches. The legal materials used are primary, secondary and tertiary legal materials collected through literature study and internet searching which are then analysed prescriptively qualitative. This research found that AI is able to overcome internal problems in the Consumer Dispute Resolution Agency (BPSK). These problems include the low level of professionalism of the members and the high failure rate of consumer dispute resolution. AI can be used in Hybrid ODR for simple, repetitive disputes with a loss value below Rp. 500,000,000,- due to default or unlawful acts committed by business actors Maqashid Syariah principles support the use of AI, which can ensure fairness and transparency. As such, the use of AI in Hybrid ODR is technically, legally, and ethically justified under Shariah, and enhances access to justice and consumer protection.)