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All Journal JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Safrizal Wildan, Ari
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Economics, Econometrics & Finance

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TANTANGAN DAN PELUANG IMPLEMENTASI AI DALAM LAYANAN PUBLIK (STUDI KUALITATIF DI KOTA BANDUNG) Safrizal Wildan, Ari; Nunung, Ai; Veranita, Mira; Framesthi, Dyah Bayu
JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Vol 4 No 1 (2025): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Publisher : PUBLISHER ABISATYA DINAMIKA ISWARA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58268/eb.v4i1.153

Abstract

Digital transformation in the government sector encourages the adoption of Artificial Intelligence (AI) technology to improve the efficiency, transparency, and accessibility of public services. Bandung City as one of the pioneers of the Smart City concept has integrated AI in various aspects of public services, such as population administration, taxation, licensing, and public complaints. However, the implementation of AI still faces various challenges, including limited infrastructure, readiness of human resources (HR), immature regulations, and low levels of public trust in the security and effectiveness of AI-based systems. This study uses a case study method with a qualitative approach to explore the effectiveness of AI implementation in Bandung City. The results show that although AI has the potential to improve bureaucratic efficiency and service quality, the level of public acceptance is still low due to the lack of digital literacy and concerns about data security. Therefore, a strategy is needed to increase digital literacy, strengthen data protection regulations, and improve technological infrastructure so that AI can be adopted more widely and effectively in public services.
STRATEGI ADAPTASI ORGANISASI DALAM MERESPONS DISRUPSI TEKNOLOGI DAN DAMPAKNYA TERHADAP KINERJA ADAPTIF PEMERINTAH DAERAH Sudrajat, Ade; Safrizal Wildan, Ari; Veranita, Mira
JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Vol 4 No 2 (2025): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Publisher : PUBLISHER ABISATYA DINAMIKA ISWARA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58268/eb.v4i2.254

Abstract

Digital technological disruption requires public sector organizations to develop adaptive strategies to sustain performance. This study examines the effect of technological disruption on organizational adaptation strategies and their impact on adaptive performance in public sector organizations in Bandung City, Indonesia, with adaptation strategy as a mediating variable. A mixed methods sequential explanatory design was employed. Quantitative data were collected from a survey of 150 civil servants across public agencies and analyzed using PLS-SEM. Qualitative data were obtained through in-depth interviews with 12–15 key informants to contextualize the quantitative results. The findings show that technological disruption drives organizational adaptation strategies, which subsequently enhance adaptive performance, indicating partial mediation. Qualitative evidence highlights the importance of adaptive leadership, organizational flexibility, digital competencies, and a learning-oriented culture. This study contributes theoretically by integrating contingency theory and dynamic capabilities in a local government context and methodologically by demonstrating the value of a mixed methods approach combining PLS-SEM and qualitative inquiry to explain public sector organizational adaptation mechanisms. This study advances public sector digital transformation literature by empirically demonstrating how organizational adaptation operates as a mediating mechanism rather than a direct outcome of technological disruption.
Co-Authors Ade Sudrajat Dyah Bayu Framesthi NUNUNG, AI Veranita, Mira