Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Maker: Jurnal Manajemen
Armi, Surya
Unknown Affiliation
Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALYSIS OF COMMUNITY SATISFACTION INDEX (IKM) FOR GOVERNMENT PUBLIC SERVICES IN CIJAWURA - BANDUNG Sriharyati, Santy; Rachmawati, Tanti; Lismiati, Yati; Armi, Surya; Setiawan, Awan
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 11 No 1 (2025): Volume 11 Nomor 1 Tahun 2025
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v11i1.797

Abstract

This study aims to evaluate the quality of public facilities and services periodically using the Public Satisfaction Index (IKM) as an assessment instrument. The evaluation refers to the Regulation of the Minister of Administrative and Bureaucratic Reform (PAN/RB) of the Republic of Indonesia Number 14 of 2017 on the Framework for Conducting Public Service Satisfaction Surveys. A quantitative approach was employed, with samples selected randomly. The survey results in Cijawura Subdistrict indicate that the expected conversion interval score reached 84.35 (Very Good category), while the actual score obtained was 80.16 (Good category), resulting in a gap of 4.19. Further analysis of the indicators shows that the average expectation score was 25.46, whereas the actual condition scored 24.19, creating a gap of 1.26. These findings suggest that public services in Cijawura Subdistrict are approaching community expectations. However, aspects such as Service Schedule Certainty still require improvement to enhance service quality and better meet public expectations.
Co-Authors Awan Setiawan Lismiati, Yati Rachmawati, Tanti Sriharyati, Santy