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All Journal Jurnal Penelitian Sains dan Kesehatan Avicenna Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Dhea Salsabila Br. Sitepu
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Health Professions Medicine & Pharmacology Nursing Public Health

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A Studi Peningkatan Kualitas Pelayanan Kesehatan di Indonesia: Literatur Review: Kualitas Pelayanan Kesehatan Dewi Agustina; Dea Rizka Ananda Pulungan; Dewi Syahfitri; Dhea Salsabila Br. Sitepu; Difa Adelia
Jurnal Penelitian Sains dan Kesehatan Avicenna Vol 4 No 2 (2025): Jurnal Penelitian Sains dan Kesehatan Avicenna
Publisher : Lembaga Penelitian Dan Pengabdian Kepada Masyarakat (LPPM), Institut Teknologi Dan Kesehatan (ITK) Avicenna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69677/avicenna.v4i2.139

Abstract

Kualitas dalam pelayanan kesehatan mencakup dua aspek: mutu teknis (klinis) yang berfokus pada keterampilan, akurasi prosedur, dan diagnosis medis; serta mutu fungsional (non-klinis) yang lebih menitikberatkan pada cara layanan kesehatan diberikan. penelitian ini dapat memberikan kontribusi pada upaya meningkatkan kualitas pelayanan kesehatan di Indonesia dan memberikan rekomendasi untuk pengembangan kebijakan dan prosedur pelayanan kesehatan. Studi ini menyelidiki peningkatan kualitas layanan kesehatan menggunakan metodologi tinjauan pustaka. Sebanyak 18 artikel yang diterbitkan antara 2019 hingga 2024, yang diperoleh dari database Google Scholar. Peningkatan kualitas pelayanan kesehatan juga sangat dipengaruhi oleh integrasi antara aspek teknis dan non-teknis dalam pelayanan. Tidak cukup hanya memperbaiki fasilitas atau mempercepat proses administratif, tetapi perlu dibarengi dengan sikap empatik, komunikasi yang baik, dan keterlibatan aktif pasien dalam proses pelayanan. Kualitas pelayanan kesehatan memainkan peranan yang sangat krusial dalam menentukan kepuasan pasien dan memengaruhi kesehatan masyarakat secara keseluruhan.
Analisis Faktor yang Mempengaruhi Pemanfaatan Pelayanan Kesehatan Pada Peserta BPJS Penerima Bantuan Iuran (PBI) di Kota Binjai Dhea Salsabila Br. Sitepu; Listi Tri Syafira; Fitriani Pramita Gurning
Jurnal Ilmiah Kedokteran dan Kesehatan Vol. 4 No. 3 (2025): September: Jurnal Ilmiah Kedokteran dan Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/klinik.v4i3.4448

Abstract

Contribution Assistance Recipients (PBI), namely people whose contributions are covered by the government because they are classified as underprivileged. This proportion shows the state's commitment to guaranteeing social protection in the health sector, especially for vulnerable groups. The objective of this study was to analyze the factors that influence the utilization of health services for BPJS Contribution Assistance Recipients (PBI) in Binjai City. This study used quantitative research with a cross-sectional approach design. The population in this study were all BPJS Contribution Assistance Recipients (PBI) participants in Binjai City who had used health service facilities with a total of 84,224 people and were willing to be respondents with a total of 382 respondents. The number of samples was determined by the Lemeshow formula. Based on the results of research conducted on BPJS Contribution Assistance Recipient (PBI) participants in Binjai City with a total of 382 respondents, the factors that significantly influence the utilization of health services for BPJS PBI participants are participant knowledge about health services, availability of health services, access to health services, support from BPJS health officers. The conclusion of this study confirms the importance of efforts to improve education and counseling for BPJS PBI participants so that they have positive knowledge and attitudes towards health services. In addition, improving the service system, including the availability of facilities, ease of access, and improving the quality of service and support from BPJS officers, are the main keys to increasing the use of health services.
Co-Authors Dea Rizka Ananda Pulungan Dewi Agustina Dewi syahfitri Difa Adelia Fitriani Pramita Gurning Listi Tri Syafira