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All Journal Idarotuna : Jurnal of Administrative Science Aplikasi Administrasi: Media Analisa Masalah Administrasi RESLAJ: Religion Education Social Laa Roiba Journal
Langgeng Rachmatullah Putra
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Religion Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences

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Inovasi Sistem Terpadu Pelayanan Geriatri dalam Meningkatkan Kualitas Hidup Lansia di RSUD Grati Kabupaten Pasuruan Kuwes Al Koroni; Hayat; Langgeng Rachmatullah Putra
Idarotuna : Journal of Administrative Science Vol. 6 No. 1 (2025): May
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v6i1.118

Abstract

A type of administration used by service providers to deliver a service that can satisfy the needs of service users is known as public service. The government offers a number of services, including health care, to uphold the welfare of the people. The purpose of this study is to identify, characterize, and evaluate the SISTER PERI SI-PLUS innovation in enhancing the elderly population's quality of life at Grati Regional Hospital in Pasuruan Regency. Additionally, the study aims to identify the factors that promote and hinder the implementation of the SISTER PERI SI-PLUS innovation in enhancing the elderly population's quality of life at Grati Regional Hospital in Pasuruan Regency. Qualitative research approaches are used in the study. Techniques for gathering data include documentation, observation, and interviews. Researchers evaluated five factors—Program Understanding, Target Accuracy, Timeliness, Goal Achievement, and Real Change—to evaluate the SISTER PERI SI-PLUS innovation's implementation. The findings of this study demonstrate that the SISTER PERI SI-PLUS innovation has not been deemed effective in enhancing the quality of life of the elderly at Grati Hospital, Pasuruan Regency. This is due in part to the fact that not all elderly people comprehend the SISTER PERI SI-PLUS innovation, and in part to the fact that not all elderly people receive the health services provided by this SISTER PERI SI-PLUS innovation. The elderly population's lack of health awareness is the main obstacle to the SISTER PERI SI-PLUS innovation.
Kepuasan Masyarakat dalam Layanan Adminduk Desaku Tuntas di Desa Wonosari Kecamatan Wonosari Kabupaten Malang Okky Natpala Adirama; Suyeno; Langgeng Rachmatullah Putra
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 6 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i6.2823

Abstract

This research aims to determine level of public satisfaction in Adminduk ‘Desaku Tuntas’ service in Wonosari Village. This research uses quantitative descriptive approach carried out using survey method. This data is calculated in accordance with the provisions for calculating IKM based on PERMENPAN-RB No. 14 of 2017 which consists of 14 indicators. The data collection technique uses questionnaire. The population is people of Wonosari Village who are using Adminduk ‘Desaku Tuntas’ services at Wonosari Village Government office during the observation period (April 2024). The sampling technique uses accidental sampling which refers to PERMENPAN-RB No. 14 of 2017 so that the sample is 150 respondents. The data analysis technique refers to IKM analysis based on PERMENPAN-RB No. 14 of 2017. The result of this research showed that public satisfaction in Adminduk ‘Desaku Tuntas’ service at Wonosari Village Government office is measured based on IKM in terms of administrative services in total from 14 service indicators in the IKM value range of 2.51 to 3.25 with an IKM conversion value between 62.51 to 81.25 which is in ‘good’ quality and service performance category, meaning that public is satisfied with the quality and performance of the service.
Assessing Public Service Quality in Population Administration at the Bima Population and Civil Registration Office Hikmatul khairi; Hayat; Langgeng Rachmatullah Putra
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i2.319

Abstract

One of the most important components in the provision of public services is service quality. Reliability, responsiveness, assurance, empathy, and tangibles are the main components of high-quality public services. This study aims to analyze the quality of public service in population administration at the Department of Population and Civil Registration of Bima City, as well as to identify the supporting and inhibiting factors in its implementation. Population administration services represent one of the government’s basic services to the community, such as the issuance of Family Cards (KK), Electronic Identity Cards (E-KTP), and Civil Registration Certificates. The method used in this study was descriptive qualitative, with data collection techniques including observation, interviews, and documentation. Data analysis was carried out using the interactive approach of Miles and Huberman, which consists of data reduction, data display, and conclusion drawing. The findings indicate that the quality of public services in Bima City has not yet been fully optimized. Based on the five dimensions of service quality proposed by Zeithaml, Berry, and Parasuraman namely tangibles.
Co-Authors Hayat Hikmatul khairi Kuwes Al Koroni Okky Natpala Adirama Suyeno