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All Journal Journal of Innovation Research and Knowledge Jurnal Manajemen Bisnis Kewirausahaan Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Jurnal Cendekia Ilmiah Journal of Applied Digital Business Management
A Rohendi
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet Awwalunisa Aprilia Wijaya; A Rohendi; Ign Wiseto P Agung
JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan Vol. 4 No. 2 (2025): Agustus : Jurnal Manajemen Bisnis Kewirausahaan
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jumbiwira.v4i2.2444

Abstract

Low patient satisfaction at Tebel Health Center reflects the need to improve Internal Service Quality. Implementing e-Health Center and Primary Service Integration has the potential to be a solution, but its impact on ISQ has not been comprehensively measured. This study used a quantitative cross sectional design with a sample of 100 employees directly involved. Data were collected through structured questionnaires, semi structured interviews, and observations. Instrument validity was tested with item-total correlation and reliability with cronbach’s alpha, meanwhile data analysis used descriptive statistics multiple linear regression. The research resukts reveal that partially, e-Health Center has a significant positive effect on ISQ , ILP also has a significant positive effect on ISQ ,simultaneously, e-Healts and ILP have a significant effect on ISQ . The conclusion of this research reveal that e-Health and ILP proved to significantly improve ISQ.
PENGARUH MARKETING MIX TERHADAP MINAT BERKUNJUNG KEMBALI PASIEN RAWAT INAP BPJS KESEHATAN DI KLINIK PKU MUHAMMADIYAH H MAHMUD PEMALANG Wibowo Bagus Saputra; A Rohendi; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i2.10622

Abstract

Visits at the PKU Muhammadiyah H Mahmud Pemalang clinic in 2024 were 8,142 outpatients and 2,440 inpatients. These visits are still small compared to the population in Belik sub-district, which is 119,621 people. BPJS Kesehatan services at the PKU Muhammadiyah H Mahmud Pratama clinic are expected to increase patient visits, especially inpatient services for patients who are not affected by the location of BPJS Kesehatan membership members. The number of active BPJS capitation participants at the clinic is currently 3,200 participants. This study uses a quantitative design and is conducted cross-sectionally. The population of this study was 2,440 people. The sampling technique used was incidental sampling with a sample size of 250 people. Data collection used a questionnaire which was then analyzed using multiple regression analysis techniques. Based on the results of the study, it shows that there is a significant influence of the 7P Marketing Mix (Product, Price, Promotion, Place, People, Process, and Physical Evidence) on the decision to revisit BPJS Kesehatan inpatients at the PKU Muhammadiyah H Mahmud Pemalang clinic, both partially and simultaneously. The influence obtained is a positive influence, which means that the better the Marketing Mix implemented, the higher the interest in revisiting inpatients at the PKU Muhammadiyah H Mahmud Pemalang clinic
Analisis Efektivitas Biaya Dan Lama Rawat Pada Ibu Melahirkan Melalui Operasi Sesar: Perbandingan Metode ERACS Dan Non-ERACS Indah Dwi Mentari; A Rohendi; Yani Restiani Widjaja
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 5: Agustus 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i5.11439

Abstract

Penelitian ini menganalisis perbedaan efektivitas biaya dan lama masa rawat antara metode operasi sesar Enhanced Recovery After Caesarean Surgery (ERACS) dan konvensional (non-ERACS) di Rumah Sakit Bhayangkara Brimob Depok. Menggunakan pendekatan kuantitatif komparatif dengan desain retrospektif, data rekam medis pasien operasi sesar tahun 2023 dikumpulkan. Analisis Independent Sample t-Test dan Chi-square digunakan untuk menguji perbedaan biaya dan lama rawat. Hasil menunjukkan perbedaan signifikan pada total biaya perawatan (p=0.020), dengan ERACS rata-rata Rp 10.089.544 dan non-ERACS Rp 9.706.049. Komponen biaya seperti akomodasi (p=0.033), obat dan BMHP (p=0.000), visite (p=0.021), serta pemeriksaan penunjang (p=0.000) menunjukkan perbedaan signifikan, meskipun biaya tindakan medis dan operasi tidak berbeda signifikan. Lama masa rawat juga berbeda signifikan (p=0.000), di mana pasien ERACS pulih lebih cepat (45.7% keluar <3 hari) dibandingkan non-ERACS. ERACS terbukti lebih efektif dalam efisiensi klinis dan durasi rawat, menjadikannya alternatif unggul dalam pelayanan obstetri berbasis efisiensi dan mutu.
Analisis Burnout Dokter IGD terhadap Kualitas Pelayanan dan Kepuasan Pasien dalam Perspektif Service Profit Chain Orienza Sativa Novitaloka; Puspa Widiyawati; Ria Anggraeni Lubis; A Rohendi
Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Vol. 4 No. 2 (2026): Juni:SAMMAJIVA: Jurnal Penelitian Bisnis dan Manajemen
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/sammajiva.v4i2.2275

Abstract

The Emergency Department (ED) is a hospital unit characterized by high work pressure, which may lead to physician burnout. This condition not only affects healthcare workers but also has implications for service quality and patient satisfaction. This study aims to analyze the experiences of burnout among ED physicians and its impact on service quality and patient satisfaction from the perspective of the Service Profit Chain. This research employs a qualitative approach with a phenomenological design. The informants consisted of 7 participants, including 4 ED physicians as primary informants and 3 patients or their family members as supporting informants, selected purposively. Data were collected through in-depth interviews, observations, and documentation, and analyzed using the interactive model of Miles and Huberman. The findings indicate that burnout is characterized by emotional exhaustion, which affects service behavior, particularly in communication, empathy, and responsiveness. Although professionalism is maintained, there is a decline in the quality-of-service interaction, which influences patients’ experiences and satisfaction. This study demonstrates that burnout indirectly affects patient satisfaction through the quality-of-service interaction as the main mechanism. From the Service Profit Chain perspective, the internal condition of healthcare workers is a strategic factor in improving service quality and patient satisfaction.
Performance Monitoring Model to Increase Employee Productivity at STMIK Mardira Indonesia Sudiryo; A Rohendi; Dasrun Hidayat
Journal of Applied Digital Business Management Vol. 1 No. 1 (2024): Human Resource and Marketing Management
Publisher : Politeknik Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71266/18grrg16

Abstract

Performance monitoring is an important point for realizing the progress of a company. Effective performance monitoring is by conducting performance assessments of employees. Employee performance is always faced with the problem that employees do not have work achievement targets or Employee Work Targets (SKP). This research aims to find a performance monitoring model that can be applied at STMIK Mardira Indonesia. The research methodology used is a qualitative method with a case study approach and natural observation. The performance monitoring model that is suitable to be implemented at STMIK Mardira is a combination of Traditional Assessment, Management By Objective (MBO), 360-Degree Feedback models supported by a digital-based information system, namely the Human Resource Information System (HRIS).
Co-Authors Awwalunisa Aprilia Wijaya Dasrun Hidayat Ign Wiseto P Agung Indah Dwi Mentari Kahar Mulyani Orienza Sativa Novitaloka Puspa Widiyawati Ria Anggraeni Lubis Sudiryo Wibowo Bagus Saputra Yani Restiani Widjaja