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All Journal Journal of Innovation Research and Knowledge Jurnal Manajemen Bisnis Kewirausahaan Jurnal Ilmiah Manajemen dan Akuntansi J-CEKI
A Rohendi
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet Awwalunisa Aprilia Wijaya; A Rohendi; Ign Wiseto P Agung
JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan Vol. 4 No. 2 (2025): Agustus : Jurnal Manajemen Bisnis Kewirausahaan
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jumbiwira.v4i2.2444

Abstract

Low patient satisfaction at Tebel Health Center reflects the need to improve Internal Service Quality. Implementing e-Health Center and Primary Service Integration has the potential to be a solution, but its impact on ISQ has not been comprehensively measured. This study used a quantitative cross sectional design with a sample of 100 employees directly involved. Data were collected through structured questionnaires, semi structured interviews, and observations. Instrument validity was tested with item-total correlation and reliability with cronbach’s alpha, meanwhile data analysis used descriptive statistics multiple linear regression. The research resukts reveal that partially, e-Health Center has a significant positive effect on ISQ , ILP also has a significant positive effect on ISQ ,simultaneously, e-Healts and ILP have a significant effect on ISQ . The conclusion of this research reveal that e-Health and ILP proved to significantly improve ISQ.
PENGARUH MARKETING MIX TERHADAP MINAT BERKUNJUNG KEMBALI PASIEN RAWAT INAP BPJS KESEHATAN DI KLINIK PKU MUHAMMADIYAH H MAHMUD PEMALANG Wibowo Bagus Saputra; A Rohendi; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i2.10622

Abstract

Visits at the PKU Muhammadiyah H Mahmud Pemalang clinic in 2024 were 8,142 outpatients and 2,440 inpatients. These visits are still small compared to the population in Belik sub-district, which is 119,621 people. BPJS Kesehatan services at the PKU Muhammadiyah H Mahmud Pratama clinic are expected to increase patient visits, especially inpatient services for patients who are not affected by the location of BPJS Kesehatan membership members. The number of active BPJS capitation participants at the clinic is currently 3,200 participants. This study uses a quantitative design and is conducted cross-sectionally. The population of this study was 2,440 people. The sampling technique used was incidental sampling with a sample size of 250 people. Data collection used a questionnaire which was then analyzed using multiple regression analysis techniques. Based on the results of the study, it shows that there is a significant influence of the 7P Marketing Mix (Product, Price, Promotion, Place, People, Process, and Physical Evidence) on the decision to revisit BPJS Kesehatan inpatients at the PKU Muhammadiyah H Mahmud Pemalang clinic, both partially and simultaneously. The influence obtained is a positive influence, which means that the better the Marketing Mix implemented, the higher the interest in revisiting inpatients at the PKU Muhammadiyah H Mahmud Pemalang clinic
Analisis Efektivitas Biaya Dan Lama Rawat Pada Ibu Melahirkan Melalui Operasi Sesar: Perbandingan Metode ERACS Dan Non-ERACS Indah Dwi Mentari; A Rohendi; Yani Restiani Widjaja
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 5: Agustus 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i5.11439

Abstract

Penelitian ini menganalisis perbedaan efektivitas biaya dan lama masa rawat antara metode operasi sesar Enhanced Recovery After Caesarean Surgery (ERACS) dan konvensional (non-ERACS) di Rumah Sakit Bhayangkara Brimob Depok. Menggunakan pendekatan kuantitatif komparatif dengan desain retrospektif, data rekam medis pasien operasi sesar tahun 2023 dikumpulkan. Analisis Independent Sample t-Test dan Chi-square digunakan untuk menguji perbedaan biaya dan lama rawat. Hasil menunjukkan perbedaan signifikan pada total biaya perawatan (p=0.020), dengan ERACS rata-rata Rp 10.089.544 dan non-ERACS Rp 9.706.049. Komponen biaya seperti akomodasi (p=0.033), obat dan BMHP (p=0.000), visite (p=0.021), serta pemeriksaan penunjang (p=0.000) menunjukkan perbedaan signifikan, meskipun biaya tindakan medis dan operasi tidak berbeda signifikan. Lama masa rawat juga berbeda signifikan (p=0.000), di mana pasien ERACS pulih lebih cepat (45.7% keluar <3 hari) dibandingkan non-ERACS. ERACS terbukti lebih efektif dalam efisiensi klinis dan durasi rawat, menjadikannya alternatif unggul dalam pelayanan obstetri berbasis efisiensi dan mutu.
KARAKTERISTIK JASA RUMAH SAKIT DALAM PERSPEKTIF MANAJEMEN RUMAH SAKIT:  INTEGRASI KUALITAS LAYANAN DAN PENGALAMAN PASIEN Delima Cheryka; Dewi Ayu Wardhani; Eka Wisarini Putri; Elang Muhammad Firdaus; Fatimah Fatimah; A Rohendi
Jurnal Ilmiah Manajemen dan Akuntansi Vol. 3 No. 2 (2026): Maret : Jurnal Ilmiah Manajemen dan Akuntansi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/17vqcf05

Abstract

Hospitals are healthcare service organizations with complex characteristics, as the services provided are directly related to patient safety, clinical quality, and quality of life. In recent years, hospital service characteristics have evolved in response to increasing demands for service quality, greater attention to patient experience, and the accelerated adoption of digital technologies in healthcare delivery. These developments require a more comprehensive understanding from a hospital management perspective. This article aims to analyze the characteristics of hospital services from a hospital management perspective, with particular emphasis on the integration of service quality, patient experience, patient-centered care, and service digitalization. This article employs a conceptual-analytic approach based on a literatur review. The analysis is conducted through the examination and synthesis of concepts and findings from previous studies related to hospital service characteristics and hospital management published between 2020 and 2025. The literature is used as a theoretical foundation and conceptual reference to build an analytical framework, rather than as the object of a systematic review. The analysis indicates that service quality remains a fundamental foundation of hospital services, particularly in ensuring patient safety and clinical quality. However, service quality alone is no longer sufficient to explain the overall value of hospital services. Patient experience has emerged as a strategic dimension influencing patient satisfaction, trust, and hospital reputation. Furthermore, the implementation of patient-centered care strengthens the shift in service orientation toward patient needs, while digitalization reshapes interactions between patients and healthcare providers. In conclusion, hospital service characteristics are multidimensional and need to be managed in an integrated manner. Hospital management is required to combine clinical quality, service processes, patient experience, and organizational readiness for digital transformation in order to deliver patient-oriented and sustainable healthcare services.
Co-Authors Awwalunisa Aprilia Wijaya Delima Cheryka Dewi Ayu Wardhani Eka Wisarini Putri Elang Muhammad Firdaus FATIMAH FATIMAH Ign Wiseto P Agung Indah Dwi Mentari Kahar Mulyani Wibowo Bagus Saputra Yani Restiani Widjaja