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All Journal International Journal of Economics, Commerce, and Management
Ni Ketut Rika Harum Sari
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Decision Sciences, Operations Research & Management Social Sciences

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The Effect of Organizational Support on Organizational Citizenship Behavior Mediated By Organizational Commitment Ni Ketut Rika Harum Sari; Ida Bagus Ketut Surya
International Journal of Economics, Commerce, and Management Vol. 2 No. 3 (2025): July : International Journal of Economics, Commerce, and Management
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijecm.v2i3.767

Abstract

This study aims to examine the effect of organizational support on organizational citizenship behavior with organizational commitment as a mediating variable. The sample consisted of 43 respondents selected using a saturated sampling (census) method. Data were collected through questionnaires and analyzed using descriptive statistics and inferential analysis through the Partial Least Squares Structural Equation Modeling (SEM-PLS) approach. The results indicate that organizational support has a positive and significant effect on organizational citizenship behavior. Organizational commitment also has a positive and significant effect on organizational citizenship behavior. Furthermore, organizational support positively and significantly affects organizational commitment. Organizational commitment partially and complementarily mediates the influence of organizational support on organizational citizenship behavior. Theoretically, this research supports the Social Exchange Theory. Practically, the findings can serve as input for the management of Taman Tirtagangga to enhance employee support in order to foster voluntary behaviors and employee commitment.
Co-Authors Ida Bagus Ketut Surya