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All Journal Jurnal Bina Praja Abdimas Indonesian Journal
Subekti, Muhamad Nelwan Wahyuda
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Upaya Peningkatan UMKM melalui Sosialisasi Pemanfaatan Teknologi Digital Bagi Pelaku Usaha di Kampung Tanjung Kuras, Kecamatan Sungai Apit, Kabupaten Siak Pane, Rico Purnawandi; Subekti, Muhamad Nelwan Wahyuda; Dullah, Amin; Habib, Bayu Darma; Damanik, Sandi; Rinaldi, Rinaldi; Nisa, Larasita Iffatun; Rahmadani, Fitri Nova; Kurnia, Victoria Gebby; Adelia, Vida; Shabrina, Shabrina; Azzura, Nadia
Abdimas Indonesian Journal Vol. 5 No. 1 (2025)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.v5i1.688

Abstract

The development of information technology is inevitable, and has expanded to various aspects of our lives, one of which is the economic aspect in Indonesia. The economy is an aspect that needs to be considered in this all-digital era in order to continue to be able to grow and develop so that it can compete globally. One of the economic supporters in Indonesia is MSMEs. Therefore, MSME actors must be able to adapt and take advantage of information technology developments to improve their business fields. So it is necessary to hold Socialization of the use of digital technology for business actors in an effort to increase MSMEs in Tanjung Kuras Village, Sungai Apit District, Siak Regency. This devotion is carried out with the aim of improving MSMEs by providing insight and understanding to MSME actors so that they can be more independent, able to compete, able to take advantage of opportunities, able to take advantage of existing potential, able to innovate, wide market reach, facilitate transactions, and licensing/legality. The method used in this service activity is Participatory Rural Apraical (PRA). PRA is one of the methods in community empowerment that involves community participation. The result of this service is an increase in knowledge and skills and MSME actors who do not have business licenses, logos and banners now have them.
Kartu Skor e-Government yang Seimbang untuk Layanan Publik Online di Kantor Kependudukan dan Pencatatan Sipil Kota Pekanbaru Subekti, Muhamad Nelwan Wahyuda; Wicaksono, Baskoro
Jurnal Bina Praja Vol 17 No 2 (2025): [Sedang Berjalan]
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.17.2025-2921

Abstract

The Pekanbaru City Population and Civil Registration Office adopts e-government through the Layanan Tunggu (Lagu) application to take care of lost, damaged, and urgent e-IDs. In practice, the Lagu application has not delivered good performance, as evidenced by the community satisfaction index, which consistently declined from 2021 to 2024. This study aims to analyse the performance and maturity of the Lagu application using the five dimensions of the balanced e-government scorecard and the stages of Darrell M. West's e-government maturity model. The approach to this research is a qualitative descriptive design, using both primary and secondary data. The analysis technique of this study uses an interactive model by Miles, Huberman, and Saldana. The results of this study reveal that three of the five dimensions have not been operating optimally. Because iOS users can’t access the service, the removal of the urgent e-ID printing feature, the service of less friendly officers at the counter, the termination of the cooperation agreement with the Grab company, and the passive maintenance and development management of the application. In addition, the Lagu application, which experienced pseudo-maturity in the second stage, is another reason the public satisfaction index has consistently decreased. This research is limited to the object of research, namely the Lagu application, and does not include program recommendations. Therefore, the next research should examine collaborative governance and provide program recommendations based on the results.
Co-Authors Adelia, Vida Azzura, Nadia Baskoro Wicaksono, Baskoro Damanik, Sandi Dullah, Amin Habib, Bayu Darma Kurnia, Victoria Gebby Nisa, Larasita Iffatun Pane, Rico Purnawandi Rahmadani, Fitri Nova Rinaldi Rinaldi Shabrina Shabrina, Shabrina