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All Journal JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Journal of Management - Small and Medium Enterprises (SME's)
Wibowo, M Arief
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Economics, Econometrics & Finance Education Social Sciences Other

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Implementation in Indonesia Innovation in Entrepreneurship: Analyzing E-Commerce Adoption Trends in the Post-COVID-19 Era Wibowo, M Arief; Ananda, Alvania Arianti Feby; Nurmalasari, Rengganis; Wulandari, Siti Sri; Artanti, Yessy
JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Vol. 9 No. 1 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpeka.v9n1.p87-106

Abstract

The development of the era, known as the era of globalization, has had a significant impact on the transaction process between sellers and buyers. E-commerce is an important innovation in the world of entrepreneurship that utilizes the internet network as the basis for its development. The use of e-commerce platforms has increased significantly in recent years. The research method used is descriptive based on literature reviews and literature approaches on the phenomenon of e-commerce development entrepreneurship in Indonesia. E-commerce has presented opportunities and challenges for traditional industries. On the one hand, it has opened up new avenues for businesses to reach global audiences, simplify operations, and improve customer experience. On the other hand, traditional companies must face increasing competition, the need to adapt to rapidly changing consumer preferences, and the pressure to integrate digital technology into their operations.
THE DYNAMICS OF ORGANIZATIONAL CAPABILITIES AND THEIR IMPLICATIONS FOR INTERNAL SERVICE QUALITY IN PUBLIC INSTITUTIONS: A STUDY OF THE REGIONAL OFFICE AND IMMIGRATION UNITS IN WEST KALIMANTAN Wibowo, M Arief; Kistyanto, Anang; Wardoyo, Dewie Tri Wijayati
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.27423

Abstract

This study aims to analyze the influence of Digital Transformation and Human Resource Management Practices on Internal Service Quality, with Organizational Agility as a mediating variable at the Regional Office of the Directorate General of Immigration in West Kalimantan. The research employs a quantitative survey method using proportionate stratified sampling, involving 254 employees as respondents. The collected data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that Digital Transformation and Human Resource Management Practices have a significant effect on improving Internal Service Quality, both directly and indirectly through the enhancement of Organizational Agility. Organizational Agility also plays a mediating role in strengthening the relationship between these variables, highlighting its importance as a dynamic capability within the organization. The study concludes that strengthening digital integration, implementing adaptive human resource management practices, and improving organizational responsiveness are essential for enhancing internal service quality in public sector institutions. From a theoretical perspective, this research contributes to the development of the Resource-Based View and Social Exchange Theory within the context of digital public services. However, this study is limited by its cross-sectional research design, and future studies are recommended to use longitudinal approaches to better understand the causal relationships among the variables. Keywords: Digital Transformation; Human Resource Management Practices ; Organizational Agility; Internal Service Quality; Public Sector; Immigration Office
Co-Authors Ananda, Alvania Arianti Feby Anang Kistyanto Dewie Trie Wijayati Nurmalasari, Rengganis Siti Sri Wulandari Yessy Artanti