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All Journal Babali Nursing Research HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan JURNAL SKALA HUSADA: THE JOURNAL OF HEALTH Prohealth Journal
Mahardika, I Made Rai
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Journal : Babali Nursing Research

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Analysis of Nurse Performance in Improving the Quality of Hospital Services Wahyuningsih, Luh Gde Nita Sri; Susanti, NLP Dina; Mahardika, I Made Rai
Babali Nursing Research Vol. 5 No. 1 (2024): January
Publisher : Babali Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37363/bnr.2024.51341

Abstract

Background: Nurse performance is one measure of the quality of services provided in hospitals which will indirectly influence patient satisfaction. Objective: This study aims to analyze the performance of nurses in providing nursing care and to determine the relationship between nurse performance and service quality. Method: The research design used was descriptive correlation to determine the relationship between nurse performance and service quality. The research instrument uses a questionnaire given via Google Form with two answer choices yes and no. The sample was calculated using the Slovin formula so that a sample size of 130 people was obtained plus a 10% chance of dropping out, resulting in 143 people from 193 nurses as population. Result: The research results showed that good nurse performance can provide good quality service, namely 130 people (91%). Meanwhile, poor nurse performance will result in poor service quality for 7 people (4.9%). The statistical test results using the Chi Square test were p=0.003, Conclusion: There is a relationship between nurse performance and service quality. Performance is one indicator of the quality of service in a hospital
Co-Authors Artawan, I.K Diwyami, N.P. Enjeliika, Putri Ayu Ni Luh Putu Deswita Ni Made Ayu Sukma Widyandari PUSPAYANI, NI PUTU suryantara, a.a bagus Susanti, NLP Dina Sutresni , Ni Luh Wahyuningsih, Luh Gde Nita Sri