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All Journal Jurnal Ilmiah Sistem Informasi Tamilis Synex: Multidimensional Collaboration
Juan Philbert Artori Kris
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Perancangan Desain User Interface dan User Experience Web APE Cafe Menggunakan Figma dengan Pendekatan Design Thinking Juan Philbert Artori Kris; Emy Lenora Tatuhey
Tamilis Synex: Multidimensional Collaboration SPECIAL ISSUE Tamilis Synex: Multidimensional Collaboration 2025
Publisher : CV Edujavare Publishing

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Abstract

In the contemporary digital era, the design of user interfaces (UIs) and the subsequent experience of users (UEs) of systems and applications have become pivotal in enhancing the quality of interaction. It is evident that APE Cafe, a commercial entity operating within the culinary sector, necessitates a web design that is both intuitive and aesthetically pleasing in order to optimise the user experience. The objective of this study is to design the user interface and experience (UI/UX) for the APE Cafe website using the Figma software and a design thinking approach. The methodology employed comprises five stages: empathy, definition, ideation, prototyping and testing. During the empathy stage, researchers gathered information about user needs and expectations through interviews and surveys. In the subsequent phase, the identification and formulation of user problems was initiated. In the ideation stage, a variety of ideas for solutions were developed, followed by the creation of prototypes that allowed for design visualisation. In the final stage of the research process, the prototypes were subjected to a series of user tests with the objective of eliciting valuable feedback. The findings of the study demonstrate that the resulting design is aligned with user needs and enhances the quality of interaction. The utilisation of Figma resulted in enhanced efficiency and collaboration within the design process, enabling the team to expeditiously adapt to alterations and user feedback. It is anticipated that this research will positively contribute to the development of the APE Cafe website and enhance customer satisfaction through the provision of a superior user experience. Moreover, the findings of this study can function as a reference point for other businesses seeking to design effective and efficient user interfaces and user experiences.
DESAIN SISTEM ANTRIAN PELANGGAN BARBERSHOP Juan Philbert Artori Kris; Kris, Juan Philbert Artori; Lahallo, Jim
Jurnal Ilmiah Sistem Informasi Vol. 4 No. 3 (2025): November: Jurnal Ilmiah Sistem Informasi
Publisher : LPPM Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/m6be0y92

Abstract

Manual queuing systems at barbershops often lead to inefficiencies, such as long lines and recording errors, which can result in customer dissatisfaction. This research aims to design and implement a ticket-based queuing system similar to those used in banks. In this system, customers take a ticket number and are called according to the number they took. Methods used in this study include a user needs analysis to understand customer expectations and problems and system design using flowcharts and the Unified Modeling Language (UML) to visualize system processes and interactions. The system was implemented using a Raspberry Pi as the main controller and a thermal printer to print queue tickets. Results showed that the new system reduced customer waiting time by 40%, compared to the previous manual system. Additionally, a user satisfaction survey revealed a significant improvement, with 85% of customers expressing greater satisfaction with their queuing experience. In conclusion, the ticket-based queuing system effectively optimized barbershop operations, improved service efficiency, and provided a better customer experience. This research is expected to serve as a reference for other barbershops looking to improve their queuing systems and provide better service.
Co-Authors Kris, Juan Philbert Artori Lahallo, Jim Tatuhey, Emy Lenora