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All Journal Jurnal Dimamu ENDLESS : International Journal of Future Studies
Maryani, Rani
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Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Other

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Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior di BPRS Harum Hikmahnugraha Garut Maryani, Rani
Jurnal Dimamu Vol. 4 No. 2 (2025)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/dimamu.v4i2.1431

Abstract

Based on the result of observations and interviews, the background to this research is the decline in the number of employess in recent years. This research aims to determine the influence of job satisfaction and organizational commitment, both partially and simultaneously, on organizational citizenship behavior at BPRS Harum Hikmahnugraha Garut. The object of research in this thesis is employess at BPRS Harum Hikmahnugraha Garut. The type of research is associative quantitative with primary data types. Data collection techniques include observation, interviews, literature studies and questionnaires. The population is 41 employees and the sample is 38 employees. The results of the research show that there is a significant influence between job satisfaction on organizational citizenship behavior, with test results where the calculated –t value < -t table (-2,130 < -2,028). There is a significant influence beetwen organizational commitment on organizational citizenship behavior, and the results t test where t value > t table (7,401 > 2,028). Simultaneously there is a significant influence between job satisfaction and organizational commitment on organizational citizenship behavior at BPRS Harum Hikmahnugraha Garut with the result of the F test where the calculated T value > F table (47,827 > 3,27).
The Effect of Service Quality and Facilities on the Satisfaction of BPJS Class 1 Patients with Hospital Image as an Intervening Variable at the Non-class Inpatient Installation of Tangerang General Hospital Maryani, Rani; Widjaja, Bernard T.; Purnama, Eka Desy
ENDLESS: INTERNATIONAL JOURNAL OF FUTURE STUDIES Vol. 7 No. 1 (2024): ENDLESS: International Journal of Future Studies
Publisher : Global Writing Academica Researching & Publishing

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Abstract

The non-class service implemented in the inpatient installation of Tangerang General Hospital causes all BPJS insurance participants to receive class 3 services and facilities. This raises the question of whether BPJS class 1 participants are satisfied with the services they receive and what innovations need to be implemented by Tangerang General Hospital. This study uses a quantitative method that aims to determine the effect of service quality and facilities on hospital image so that it affects the satisfaction of class 1 patients in the non-class inpatient installation of Tangerang General Hospital. The research sample taken was class 1 BPJS patients who were admitted to the inpatient installation of Tangerang General Hospital in August - September 2023, with a total sample of 85 respondents. Data were obtained through questionnaires distributed according to the inclusion and exclusion criteria. The analysis technique used was SEM-PLS (Structural Equation Model-Partial Least Square). The results show that all hypotheses are supported by existing data, where it is proven that the quality of service and facilities each has a significant positive effect on patient satisfaction. The results also show that hospital image mediates the positive effect of service quality on patient satisfaction and mediates the positive effect of facilities on patient satisfaction
Co-Authors Eka Desy Purnama Widjaja, Bernard T.