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All Journal Jurnal Jaminan Kesehatan Nasional
Nurcahyo, Chandra
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Decision Sciences, Operations Research & Management Dentistry Health Professions Medicine & Pharmacology Public Health

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Pelayanan Primer yang Berkualitas: Sebuah Tinjauan Literatur Hendrawan, Donni; Nurcahyo, Chandra; Afdal, Andi
Jurnal Jaminan Kesehatan Nasional Vol. 1 No. 1 (2021): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (512.159 KB) | DOI: 10.53756/jjkn.v1i1.13

Abstract

Penguatan pelayanan kesehatan primer telah digaungkan sejak lama oleh para pemangku kepentingan dalam rangka meningkatkan efektivitas dan efisiensi pelaksanaan Program Jaminan Kesehatan Nasional. Namun demikian, implementasinya belum optimal. Salah satu tolok ukurnya adalah performa FKTP yang masih belum sesuai dengan target yang ditetapkan. Penelitian ini bertujuan untuk memberikan saran dan rekomendasi guna mewujudkan pelayanan kesehatan primer yang berkualitas. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data desk research (secondary data), serta proses triangulasi untuk memastikan validitas dan reliabilitas data yang digunakan. Temuan penting dalam penelitian ini adalah secara umum Indonesia belum memiliki tata kelola yang komprehensif dalam setiap aspek yang termasuk dalam mata rantai penting yang diperlukan untuk menentukan kualitas pelayanan kesehatan primer. Oleh sebab itu, dibutuhkan pembenahan secara bertahap dan berkesinambungan yang dilakukan secara bersama-sama oleh seluruh stakeholder terkait.
Effectiveness of BPJS Kesehatan Service Quality Transformation Implementation Prasetyo, Rizky Fajar; Nurcahyo, Chandra; Wibhawa, Harie; Kumalasari, Anggraeny; Gadistina, Welly; Nugraha, Mohammad Satria; Arma, Sylvia; Gani, Muhammad Yusuf Syahputra
Jurnal Jaminan Kesehatan Nasional Vol. 5 No. 1 (2025): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v5i1.309

Abstract

BPJS Kesehatan has implemented Service Quality Transformation to enhance service accessibility, speed, and equity for National Health Insurance (JKN) participants. This transformation represents a collaborative effort between BPJS Kesehatan and the broader JKN ecosystem, including the Ministry of Health, Health Professional Associations, and Central and Regional Governments, primarily focusing on JKN participant satisfaction. This research aimed to evaluate the effectiveness level of service quality transformation implementation conducted by BPJS Kesehatan. The study employed quantitative methodology. The research used a population of 10.198 BPJS Kesehatan employees, 244 billion JKN participants, and 7.562 stakeholders (Central and Regional Governments, Professional Associations, and Healthcare Facilities). The analysis of service quality transformation implementation effectiveness encompassed two principal indicators: process indicators and impact/outcome indicators. Survey results indicated that the Service Quality Transformation Process Index achieved 87.40%, while the Service Quality Transformation Impact Index on customer perception reached 90.88%. Additionally, the impact of transformation implementation (TML) on Service Performance was measured at 1.94. This research generated recommendations for continuous improvement in service quality implementation, emphasizing the necessity for ongoing training and enhanced collaboration with stakeholders. These findings are expected to contribute significantly to developing health service policies and practices in Indonesia.
Employee Engagement, Satisfaction, and Commitment among BPJS Kesehatan Employees in 2024: A Quantitative Study Prasetyo, Rizky Fajar; Wibhawa, Harie; Nurcahyo, Chandra; Kumalasari, Anggraeny; Gadistina, Welly; Syahputra Gani, Muhammad Yusuf; Arma, Sylvia; Nugraha, Mohammad Satria; Ramadhan, Aditya; Shaqylla, Sitti
Jurnal Jaminan Kesehatan Nasional Vol. 5 No. 1 (2025): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v5i1.314

Abstract

This study analyzes employee engagement, satisfaction, and commitment among BPJS Kesehatan employees through an employee opinion survey in 2024. The survey conducted at BPJS Kesehatan showed positive results in several aspects but also identified areas that require attention. The Employee Engagement Index (EEI) reached 86.88%, indicating a high level of engagement, particularly among managerial positions. The Employee Satisfaction Index (ESI) also reached 87.77%, reflecting a very positive work environment for most employees. However, the survey found that 28.8% of employees experienced dissatisfaction, with excessive workload, policy changes, and organizational structural adjustments as the primary causes. Meanwhile, the Employee Commitment Index (ECI) reached 90.88%, showing strong commitment to the organization. This study emphasizes the importance of addressing employee welfare and recognition issues to significantly improve job satisfaction, especially in entry-level and mid-level positions. The survey reflects positive sentiment among BPJS Kesehatan employees regarding engagement, satisfaction, and commitment. However, it also highlights critical areas that need improvement to address dissatisfaction and enhance job readiness. By focusing on these areas, BPJS Kesehatan is expected to improve the overall work experience and productivity and create a more supportive work environment for all employees.
Improving Health Clinic Performance through the Role of Entrepreneurial Leadership and Dynamic Capabilities Nurcahyo, Chandra
Jurnal Jaminan Kesehatan Nasional Vol. 4 No. 2 (2024): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v4i2.286

Abstract

This study aims to analyze the effect of entrepreneurial leadership on organizational performance by considering the mediating role of dynamic capability in the context of the digital era. This study employs a quantitative approach utilizing structural equation modeling (SEM) based on Partial Least Squares (PLS). A survey was used to gather data from 385 respondents from top management or owners of Small and Medium Enterprises (SMEs) Healthcare Clinics in Indonesia. Data was processed using SmartPLS software version 3.0. The results showed that entrepreneurial leadership has a positive and significant influence on dynamic capability (path coefficient = 0.777; t-statistic = 26.792; p = 0.000), entrepreneurial leadership has a positive and important impact on organizational performance (path coefficient = 0.306; t-statistic = 5.232; p = 0.000), dynamic capability has a positive and significant influence on organizational performance (path coefficient = 0.510; t-statistic = 8.994; p = 0.000),. In addition, dynamic capability acts as a mediator that strengthens the influence of entrepreneurial leadership on organizational performance, highlighting the importance of adaptation and innovation to face the challenges of the digital era. This study provides insights for clinical SME leaders to develop entrepreneurial leadership skills that can drive the organization's dynamic capabilities and improve performance amid the dynamics of the digital era. This study contributes to the literature on entrepreneurial leadership and dynamic capabilities by highlighting their relationship to organizational performance in the context of SME Clinics in digital transformation.
Co-Authors Afdal, Andi Arma, Sylvia Gadistina, Welly Gani, Muhammad Yusuf Syahputra Hendrawan, Donni kumalasari, anggraeny Mohammad Satria Nugraha Ramadhan, Aditya Rizky Fajar Prasetyo, Rizky Fajar Shaqylla, Sitti syahputra gani, muhammad yusuf Wibhawa, Harie