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All Journal Jurnal Jaminan Kesehatan Nasional
syahputra gani, muhammad yusuf
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Decision Sciences, Operations Research & Management Dentistry Health Professions Medicine & Pharmacology Public Health

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Employee Engagement, Satisfaction, and Commitment among BPJS Kesehatan Employees in 2024: A Quantitative Study Prasetyo, Rizky Fajar; Wibhawa, Harie; Nurcahyo, Chandra; Kumalasari, Anggraeny; Gadistina, Welly; Syahputra Gani, Muhammad Yusuf; Arma, Sylvia; Nugraha, Mohammad Satria; Ramadhan, Aditya; Shaqylla, Sitti
Jurnal Jaminan Kesehatan Nasional Vol. 5 No. 1 (2025): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v5i1.314

Abstract

This study analyzes employee engagement, satisfaction, and commitment among BPJS Kesehatan employees through an employee opinion survey in 2024. The survey conducted at BPJS Kesehatan showed positive results in several aspects but also identified areas that require attention. The Employee Engagement Index (EEI) reached 86.88%, indicating a high level of engagement, particularly among managerial positions. The Employee Satisfaction Index (ESI) also reached 87.77%, reflecting a very positive work environment for most employees. However, the survey found that 28.8% of employees experienced dissatisfaction, with excessive workload, policy changes, and organizational structural adjustments as the primary causes. Meanwhile, the Employee Commitment Index (ECI) reached 90.88%, showing strong commitment to the organization. This study emphasizes the importance of addressing employee welfare and recognition issues to significantly improve job satisfaction, especially in entry-level and mid-level positions. The survey reflects positive sentiment among BPJS Kesehatan employees regarding engagement, satisfaction, and commitment. However, it also highlights critical areas that need improvement to address dissatisfaction and enhance job readiness. By focusing on these areas, BPJS Kesehatan is expected to improve the overall work experience and productivity and create a more supportive work environment for all employees.
The Analysis of Factors Influencing Organizational Culture Success at Social Security Administrative Body for Health Prasetyo, Rizky Fajar; Siswandi, Siswandi; Gadistina, Welly; wibhawa, harie; Kumalasari, Anggraeny; Syahputra Gani, Muhammad Yusuf; Nugraha, M. Satria; Arma, Sylvia; Ramadhan, Aditya
Jurnal Jaminan Kesehatan Nasional Vol. 5 No. 2 (2025): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v5i2.342

Abstract

Organizational culture serves as the foundation for institutional behavior and performance. Employees’ perceptions of cultural success play a critical role in ensuring the effective implementation of core values. This study aims to analyze the factors associated with perceptions of organizational culture success at BPJS Kesehatan, using the INITIATIVE framework (Integrity, Collaboration, Excellent Service, and Innovation). A quantitative approach with a descriptive-analytical survey design was employed. Data was collected from 236 respondents using validated questionnaires and analyzed through Pearson correlation and multiple linear regression. The findings indicate that leadership role modeling, contextual value internalization, and system consistency are significantly associated with perceptions of cultural success. Other variables, such as change agents, communication, and structural support, show a positive but statistically insignificant association. These results provide practical recommendations to strengthen leadership, internalize values, and align systems to sustain an effective organizational culture in public service institutions
Co-Authors Arma, Sylvia Gadistina, Welly kumalasari, anggraeny Mohammad Satria Nugraha Nugraha, M. Satria Nurcahyo, Chandra Ramadhan, Aditya Rizky Fajar Prasetyo, Rizky Fajar Shaqylla, Sitti Siswandi Siswandi, Siswandi Wibhawa, Harie