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All Journal PEDAMAS (Pengabdian Kepada Masyarakat) Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran
Resti Ayu
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Humanities Economics, Econometrics & Finance Education Energy Engineering Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Tingkat Kepuasan Pasien JKN terhadap Pelayanan Kesehatan di Wilayah Kerja Puskesmas: Studi Literatur Review Nani Yuniar; Resti Ayu; Ririn Natasya; Sabrina Putri Meylani; Sinta Rizkita; Sunartin Sunartin; Thesalonika Diandra Bara; Wa Ode Muthya Yusrin; Zahratul Jannah; Sitti Adhayanti Putri; Wa Ode Sarfianti; Muh. Zaim Afif Al Fauzi
Vitalitas Medis : Jurnal Kesehatan dan Kedokteran Vol. 2 No. 3 (2025): Juli: Vitalitas Medis : Jurnal Kesehatan dan Kedokteran
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/vimed.v2i3.2145

Abstract

Quality health services are key to improving patient satisfaction among National Health Insurance (JKN) participants. This study aims to systematically review various studies that have been conducted in Indonesia related to the level of JKN patient satisfaction with health services at Community Health Centers. The method used is a literature study by selecting relevant articles published in 2023-2025. Inclusion criteria include articles that discuss the relationship between service quality and JKN patient satisfaction. A total of 11 articles that meet the criteria have been analyzed. The results of the analysis show that the dimensions of service quality that most often influence the level of patient satisfaction are reliability, responsiveness, empathy, and tangibles. Most studies also use a quantitative approach with statistical tests such as chi-square and logistic regression to analyze the relationship between variables. However, not all dimensions always significantly affect the assurance dimension in several studies showing inconsistent results. The conclusion of this study is the importance of improving the quality of health services at Community Health Centers to improve JKN patient satisfaction. Health centers must develop patient-focused service strategies by training human resources, improving service systems, and conducting continuous quality evaluations.
PENYULUHAN PHBS (PERILAKU HIDUP BERSIH DAN SEHAT) DI SDN 51 KENDARI SULAWESI TENGGARA Rahman, Rahman; Ruslan Majid; Jumakil, Jumakil; Resti Ayu; Wa Ode Fimpian Andi; Wa Ode Muthya Yusrin; Lenni Fitriani Rahmat; Nurfasma Islamiah; Fadhilah Salsabilah; La Ode Rifaldy Rizqi Ramadan
PEDAMAS (PENGABDIAN KEPADA MASYARAKAT) Vol. 3 No. 04 (2025): JULI 2025
Publisher : MEDIA INOVASI PENDIDIKAN DAN PUBLIKASI

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Abstract

Menjaga kesehatan masyarakat memerlukan Perilaku Hidup Bersih dan Sehat (PHBS), khususnya bagi anak-anak di sekolah dasar yang rentan terhadap sejumlah penyakit, termasuk penyakit yang disebabkan oleh virus. Tujuan dari penelitian ini adalah untuk mengetahui apakah penyuluhan PHBS di SDN 51 Kendari dapat meningkatkan pengetahuan dan sikap siswa. Penelitian ini menggunakan metode angket dan ceramah pre-test dan post-test setelah pelaksanaan penyuluhan, penggunaan media Power Point, dan permainan edukatif. Peserta penelitian adalah siswa kelas V sebanyak 25 orang. Dengan nilai p sebesar 0,000, temuan analisis menunjukkan adanya peningkatan signifikan dalam pemahaman siswa tentang PHBS, yang menunjukkan bahwa penyuluhan berhasil meningkatkan pemahaman peserta. Berdasarkan temuan penelitian, penyuluhan PHBS di sekolah berhasil meningkatkan kesadaran dan menginspirasi siswa untuk menerapkan pilihan gaya gaya hidup bersih dan sehat, yang seharusnya berkontribusi pada pengembangan lingkungan pendidikan yang lebih berkelanjutan dan sehat.
Co-Authors Fadhilah Salsabilah Jumakil, Jumakil La Ode Rifaldy Rizqi Ramadan Lenni Fitriani Rahmat Muh. Zaim Afif Al Fauzi Nani Yuniar Nurfasma Islamiah Rahman Rahman Ririn Natasya Ruslan Majid Sabrina Putri Meylani Sinta Rizkita Sitti Adhayanti Putri Sunartin Sunartin Thesalonika Diandra Bara Wa Ode Fimpian Andi Wa Ode Muthya Yusrin Wa Ode Sarfianti Zahratul Jannah