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All Journal Socio Politica : Jurnal Ilmiah Jurusan Sosiologi
Hannan, Muhammad Syarifin
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Religion Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Work-family conflict, job satisfaction, and relationship quality among APJII ISP employees in Cilegon Rahma, Nida Nayla; Emilisa, Netania; Rosalinda, Ana; Saputra, Gavrila Indra; Hannan, Muhammad Syarifin
Socio Politica : Jurnal Ilmiah Jurusan Sosiologi Vol. 15 No. 2 (2025): Jurnal Socio-Politica
Publisher : FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/socio-politica.v15i2.46641

Abstract

This study examines how Work-to-Family Conflict and Family-to-Work Conflict affect High Quality Relationships among employees of APJII-affiliated Internet Service Providers in Cilegon, with Job Satisfaction as a mediator. Using questionnaires from 150 respondents and SEM analysis, results show both types of conflict are perceived as low, while Job Satisfaction and High Quality Relationships are rated positively. Work-to-Family Conflict negatively impacts both Job Satisfaction and High Quality Relationships, with Job Satisfaction fully mediating this relationship. Family-to-Work Conflict does not significantly affect Job Satisfaction or High Quality Relationships. The findings highlight the need for supportive work policies to enhance job satisfaction and workplace relationships, and suggest expanding future research to include broader variables and contexts. Contribution: The findings provide valuable insights for managers to develop supportive work policies that foster job satisfaction and strong interpersonal relationships, and offer a foundation for future research to explore these dynamics across broader contexts and variables.
Co-Authors Netania Emilisa Rahma, Nida Nayla Rosalinda, Ana Saputra, Gavrila Indra