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All Journal JAM : Jurnal Aplikasi Manajemen Society: Jurnal Pengabdian Masyarakat
Cindia, Ike
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Terhadap Customer Satisfaction Melalui Purchase Decision dan Fashion Interest dalam Pembelian Handbag Imitasi (Studi pada Mahasiswi di Kota Malang) Cindia, Ike; Rochman, Fatchur; Sunaryo, .
Jurnal Aplikasi Manajemen Vol. 14 No. 2 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (123.336 KB) | DOI: 10.18202/jam23026332.14.2.18

Abstract

Abstract: This study was conducted to analyze the influence of reference groups on the purchase decision and fashion interest, then the influence of purchase decision and fashion interest on the customer satisfaction, and then the influence of reference groups towards customer satisfaction through the purchase decision and fashion interest. Research on the handbag became very exciting because imitation handbags booming and widely used in thecommunity, especially among female students in Malang. The sample in this study were taken by using the data collection method called purposive sampling. The number of samples that used were 115 respondents. The data obtained were analyzed by using PLS analysis technique (Partial Least Square) through the PLS software. Moreover, to test the hypothesis of the fifth, Sobel test was used to examine the relationship existing intervening variables in the hypothesis. The results showed that the reference groups have a significant positive effect on purchase decision and fashion interest. Then purchase decision and fashion interest also has significant positive effect on customer satisfaction. Furthermore, reference groups have a significant positive effect on customer satisfaction through the purchase decision and fashion interest.
Utilization of Digital Marketing for Micro, Small and Medium Enterprises in Dandangan Village. Kurniawan, Rony; S, Edy Djoko; Prasojo, Aji; Cindia, Ike; Nuansari, Shindy Dwita
Society : Jurnal Pengabdian Masyarakat Vol 4, No 4 (2025): Juli
Publisher : Edumedia Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55824/jpm.v4i4.601

Abstract

Digital transformation presents a major opportunity for MSMEs to expand markets and improve efficiency. In Dandangan Village, Kediri, many MSMEs use social media and e-commerce platforms, yet market reach remains limited and digital marketing knowledge is lacking. A one-month community service program provided training and outreach to enhance MSMEs’ digital literacy, including the use of mind maps as marketing planning tools. Results showed improved digital promotion skills, including public speaking during live selling. The use of mind maps helped MSMEs analyze markets, schedule content, and monitor digital performance. This program demonstrates that targeted assistance can sustainably strengthen MSMEs’ digital capabilities.
Utilization of Digital Marketing for Micro, Small and Medium Enterprises in Dandangan Village. Kurniawan, Rony; S, Edy Djoko; Prasojo, Aji; Cindia, Ike; Nuansari, Shindy Dwita
Society : Jurnal Pengabdian Masyarakat Vol. 4 No. 4 (2025): Juli
Publisher : Edumedia Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55824/jpm.v4i4.601

Abstract

Digital transformation presents a major opportunity for MSMEs to expand markets and improve efficiency. In Dandangan Village, Kediri, many MSMEs use social media and e-commerce platforms, yet market reach remains limited and digital marketing knowledge is lacking. A one-month community service program provided training and outreach to enhance MSMEs’ digital literacy, including the use of mind maps as marketing planning tools. Results showed improved digital promotion skills, including public speaking during live selling. The use of mind maps helped MSMEs analyze markets, schedule content, and monitor digital performance. This program demonstrates that targeted assistance can sustainably strengthen MSMEs’ digital capabilities.
Co-Authors Fatchur Rochman Kurniawan, Rony M. Zainal Abidin Prasojo, Aji S, Edy Djoko Shindy Dwita Nuansari Sigit Ratnanto Sunaryo, .