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All Journal Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat
Anak Agung Sri Barustyawati
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Education Social Sciences Other

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The Most Frequently Asked Questions and Answers During Job Interviews at Hotels in Bali Zefanya Wawointana; Anak Agung Sri Barustyawati; I Ketut Armawan
EDU SOCIETY: JURNAL PENDIDIKAN, ILMU SOSIAL DAN PENGABDIAN KEPADA MASYARAKAT Vol. 5 No. 2 (2025): June-September 2025
Publisher : Association of Islamic Education Managers (Permapendis) Indonesia, North Sumatra Province

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56832/edu.v5i2.1493

Abstract

This study aims to identify the most frequently asked job interview questions and answers during job interviews. This research uses a descriptive qualitative method, with data collection by distributing questionnaires to three subjects from the Human Resources Department. The research has been conducted from January 2024 - March 2025. This research is expected to provide insight into the types of questions commonly asked in job interviews, as well as help job seekers prepare answers that are more effective and in accordance with the expectations of the interviewer. The results of this study show that there are 27 most frequently asked questions and their answers during job interviews at Hotels in Bali.
Language Functions and Expressions Used in Handling Guest Complaints in Emails at New Sunari Lovina Beach Resort Dewa Ayu Nita Damayanti; Anak Agung Sri Barustyawati; Putu Ayu Prabawati Sudana
EDU SOCIETY: JURNAL PENDIDIKAN, ILMU SOSIAL DAN PENGABDIAN KEPADA MASYARAKAT Vol. 5 No. 2 (2025): June-September 2025
Publisher : Association of Islamic Education Managers (Permapendis) Indonesia, North Sumatra Province

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56832/edu.v5i2.1464

Abstract

Guest complaints were unavoidable in the hospitality industry, requiring appropriate language functions and expressions in handling guest complaints. This research aims to identify the language functions and expressions used to handle guest complaints in emails at the New Sunari Lovina Beach Resort. It focuses on how language functions and expressions are used. It used a qualitative document study, and data was collected through identification by taking multiple samples of complaint emails from New Sunari Lovina Beach Resort. This research showed that the staff at New Sunari Lovina Beach Resort used six types of language functions in responding to guest complaint emails, such as thanking, apologizing, giving a reason, offering something, suggesting, and showing sympathy. These language functions were realised through various language expressions in the staff's responses. From 18 emails, the data were grouped into eight representative cases due to similarities in the type of complaint and staff responses. This research contributed to examining the handling of guest complaints via email at New Sunari Lovina Beach Resort.
Co-Authors Dewa Ayu Nita Damayanti I Ketut Armawan Putu Ayu Prabawati Sudana Zefanya Wawointana