Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Hearty : Jurnal Kesehatan Masyarakat
Maindoka, Regina Tirza
Unknown Affiliation
Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALYSIS OF EMPLOYEE SATISFACTION TOWARDS WORK MOTIVATION AND ITS IMPLICATIONS ON THE QUALITY OF HEALTH SERVICES (SURVEY STUDY AT IBU ANAK CAHAYA SANGATTA HOSPITAL KALIMANTAN TIMUR) Maindoka, Regina Tirza; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Paramarta, Vip; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21037

Abstract

Human resources are crucial and inseparable from any organization, whether it be an institution or a hospital. Human resources are also key to determining the development of service quality, as assessed by performance. This study aims to analyze employee satisfaction, work motivation, and the quality of healthcare services at Cahaya Sangatta Maternity and Child Hospital, East Kalimantan. This study used a quantitative approach. The sample size consisted of 56 respondents. Data analysis used descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of employee satisfaction, work motivation, and healthcare service quality indicated good ratings from respondents, although several areas needed to be improved. Meanwhile, the verification study, based on the path analysis model, showed positive path coefficients between variables, and the indirect effect path coefficient was greater than the direct effect (66.3% > 53.9%), indicating that work motivation, as an intervening variable, is able to mediate employee satisfaction and healthcare service quality.
Co-Authors Farida Yuliaty Nugroho, Taufan Rasyid, Renaldi Prasetya Nagar Vip Paramarta