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All Journal Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Rakhmawati Purba
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH KUALITAS PELAYANAN DAN E-SERVICE QUALITY TERHADAP LOYALITAS PELANGGAN DIMEDIASI KEPUASAN PELANGGAN PADA KONSUMEN ELHA TRANS INDRAPURA Hafis, Zuraizul; Mohammad Andriansyah; Rakhmawati Purba; Indra Welly Arifin
Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien) Vol. 5 No. 04 (2025): Vol. 5 No. 04 (2025): Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jasmien.v5i04.1498

Abstract

This study aims to determine the influence of service quality and e-service quality on customer loyalty mediated by customer satisfaction in ELHA TRANS INDRAPURA consumers. The research method used is a quantitative method using SmartPLS version 3.0. The questionnaire was distributed to 96 respondents. The data analysis methods used in the study are measurement models (outer models), namely validity tests, reliability tests, then structural models (inner models) including: determination coefficient/r-square (r2) and hypothesis testing with t-statistical tests and indirect influence tests. The results of SmartPLS 3.0 in this study are that service quality affects customer satisfaction at ELHA TRANS INDRAPURA, e-service quality affects customer satisfaction at ELHA TRANS INDRAPURA, service quality does not affect customer loyalty at ELHA TRANS INDRAPURA, e-service quality affects customer loyalty at ELHA TRANS INDRAPURA, customer satisfaction does not affect customer loyalty at ELHA TRANS INDRAPURA, customer satisfaction does not affect customer loyalty at ELHA TRANS INDRAPURA, service quality has no effect on customer loyalty with customer satisfaction as an intervening variable in ELHA TRANS INDRAPURA consumers, and e-service quality has no effect on customer loyalty with customer satisfaction as an intervening variable in ELHA TRANS INDRAPURA consumers
THE INFLUENCE OF COMPENSATION PROVISION AND WORKING ENVIRONMENT ON THE PERFORMANCE OF VILLAGE APPARATUS WITH WORK MOTIVATION AS AN INTERVENING VARIABLE (Case Study on Sugar Village Officials) Rumiris Siahaan; Rakhmawati Purba; Rizki Wulanita Batubara; Shofyan Roni; Pinondang Nainggolan
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 2 (2024): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i2.1586

Abstract

The aim of this research is to see the effect of compensation and the work environment on the performance of village officials with work motivation as an intervening variable''. (case study on Pergulaan village officials). The type of research used in this research is quantitative. Quantitative methods are a type of research that has a systematic, planned and structured approach from the start until the creation of the research design. The nature of the research in this study is replication. This research uses multiple linear analysis methods, multiple linear analysis methods are used to test the influence of two or more independent (explanatory) variables on the dependent variable. The results of the research show that compensation influences the work motivation of Pergulaan village officials, the work environment influences the work motivation of Pergulaan village officials, compensation influences the performance of Pergulaan village officials, the work environment influences the performance of Pergulaan village officials, motivation influences the performance of Pergulaan village officials, motivation can mediating the relationship between compensation and the performance of Pergulaan village officials, work motivation can mediate the relationship between the work environment and the performance of Pergulaan village officials.
Co-Authors Hafis, Zuraizul Indra Welly Arifin Mohammad Andriansyah Pinondang Nainggolan Rizki Wulanita Batubara Rumiris Siahaan Shofyan Roni