Nuzul Hidayah, Robiah
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Analyzing Public Complaints on BPJS Health Services Through Platform X Using a Maqashid Shari'ah Perspective Salimah Nailulmuna, Syarifah; Mujib, Abdul; Nuzul Hidayah, Robiah; Mustika Ramadhani, Fahmi; Ulum, Bahrul
Hakamain: Journal of Sharia and Law Studies Vol. 4 No. 1 (2025): June 2025
Publisher : Yayasan Lembaga Studi Makwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57255/hakamain.v4i1.1338

Abstract

This study aims to explore public complaints directed at Indonesia’s Social Security Administration Agency (BPJS) as expressed on Platform X, through the analytical framework of Maqashid Shari’ah. Employing a qualitative research design, this study utilizes digital content analysis to examine and interpret public complaints posted on Platform X. The data were collected through purposive sampling of user-generated posts that explicitly criticized or questioned BPJS services, particularly in the context of health accessibility, affordability, and responsiveness. These complaints were then categorized thematically according to the five Maqashid Shari’ah indicators. The findings reveal significant dissatisfaction related to the preservation of life and wealth, as users reported delays in service provision, unclear administrative procedures, and unequal treatment across demographic and regional lines. Complaints also revealed emotional and psychological stress linked to navigating the system, suggesting broader implications for the protection of intellect and dignity. The study concludes that while BPJS has made notable progress in expanding healthcare access in Indonesia, critical shortcomings in implementation and service quality persist, undermining its alignment with the ethical objectives of Islamic law. This research contributes to academic discourse by bridging Islamic jurisprudential theory with digital ethnographic methods, offering a novel framework for evaluating public service institutions in Muslim-majority contexts. It also highlights the value of social media as a tool for gauging public sentiment and institutional accountability.
Judicial System Digitalization: The Constitutionality of the E-Court System in Southeast Asia Ruzayana, Zumrotu; Salsabila, Ulfa; Nuzul Hidayah, Robiah; Firsha , Misbahul
Hakamain: Journal of Sharia and Law Studies Vol. 4 No. 1 (2025): June 2025
Publisher : Yayasan Lembaga Studi Makwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57255/hakamain.v4i1.1343

Abstract

This study aims to examine the constitutionality of the e-Court system as a form of judicial system digitalization in Indonesia and Malaysia. The research employs an empirical legal method by conducting in-depth interviews with judges, court staff, lawyers, and digital service users, as well as direct observations of e-Court implementation in selected judicial institutions across both countries. The primary objective is to understand how the digital transformation of court procedures aligns with constitutional principles such as access to justice, legal certainty, due process, and transparency. The findings indicate that in Indonesia, the e-Court system is largely viewed as constitutionally valid, rooted in the Supreme Court’s authority and the national commitment to judicial reform. However, issues such as uneven digital infrastructure, limited public access, and procedural challenges still persist. In Malaysia, the e-Court system is part of broader administrative reforms and has received significant institutional support, yet concerns remain regarding its compatibility with constitutional guarantees, especially in ensuring equal treatment and procedural fairness for all litigants. The study concludes that while both systems reflect progressive efforts to modernize the judiciary, their long-term legitimacy depends on how well they integrate constitutional values into digital innovations. The academic contribution of this research lies in providing an empirical and comparative perspective on how constitutional principles are interpreted and applied in the digitalization of judicial processes in Southeast Asia, thereby enriching the discourse on law and technology in developing constitutional democracies.