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All Journal USRAH: Jurnal Hukum Keluarga Islam Hakamain: Journal of Sharia and Law Studies
Mustika Ramadhani, Fahmi
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Religion Law, Crime, Criminology & Criminal Justice

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Analyzing Public Complaints on BPJS Health Services Through Platform X Using a Maqashid Shari'ah Perspective Salimah Nailulmuna, Syarifah; Mujib, Abdul; Nuzul Hidayah, Robiah; Mustika Ramadhani, Fahmi; Ulum, Bahrul
Hakamain: Journal of Sharia and Law Studies Vol. 4 No. 1 (2025): January-June 2025
Publisher : Yayasan Lembaga Studi Makwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57255/hakamain.v4i1.1338

Abstract

This study aims to explore public complaints directed at Indonesia’s Social Security Administration Agency (BPJS) as expressed on Platform X, through the analytical framework of Maqashid Shari’ah. Employing a qualitative research design, this study utilizes digital content analysis to examine and interpret public complaints posted on Platform X. The data were collected through purposive sampling of user-generated posts that explicitly criticized or questioned BPJS services, particularly in the context of health accessibility, affordability, and responsiveness. These complaints were then categorized thematically according to the five Maqashid Shari’ah indicators. The findings reveal significant dissatisfaction related to the preservation of life and wealth, as users reported delays in service provision, unclear administrative procedures, and unequal treatment across demographic and regional lines. Complaints also revealed emotional and psychological stress linked to navigating the system, suggesting broader implications for the protection of intellect and dignity. The study concludes that while BPJS has made notable progress in expanding healthcare access in Indonesia, critical shortcomings in implementation and service quality persist, undermining its alignment with the ethical objectives of Islamic law. This research contributes to academic discourse by bridging Islamic jurisprudential theory with digital ethnographic methods, offering a novel framework for evaluating public service institutions in Muslim-majority contexts. It also highlights the value of social media as a tool for gauging public sentiment and institutional accountability.
IMPLEMENTASI PROGRAM RT KEREN DALAM PERSPEKTIF HUKUM KELUARGA ISLAM: IMPLIKASI TERHADAP TERWUJUDNYA KELUARGA SAKINAH DI KOTA BLITAR Nuzul Inayah, Robiah; Wardani, Fina; Aisyatul Azizah; Mustika Ramadhani, Fahmi; Khodijah Nurul Aula, Siti
USRAH: Jurnal Hukum Keluarga Islam Vol. 7 No. 1 (2026): Januari
Publisher : LPPM STAI Muhammadiyah Probolinggo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46773/kj69sc04

Abstract

This article analyzes the implementation of the RT Keren Program from the perspective of Islamic family law and its implications for the realization of sakinah families in Blitar City. The RT Keren Program is a local government innovation that promotes community participation based on the Rukun Tetangga (RT) in strengthening the social, economic, and spiritual resilience of families. This study aims to analyze how the implementation of this program affects the achievement of sakinah families for the community in Blitar City. This study uses a qualitative descriptive method, based on Edward's implementation theory and the indicators of sakinah families according to Yusuf Al-Qardawi. The results show that the RT Keren program has been implemented well but is not yet running optimally. This study emphasizes the integration between decentralization policies and the concept of sakinah families from an Islamic law perspective, which shows that the RT Keren program has a positive impact on the achievement of sakinah families at the local level. These findings recommend that the RT Keren model be used as a national prototype for strengthening Islamic value-based family welfare policies.
Co-Authors ABDUL MUJIB Aisyatul Azizah Bahrul Ulum Khodijah Nurul Aula, Siti Nuzul Hidayah, Robiah Nuzul Inayah, Robiah Salimah Nailulmuna, Syarifah Wardani, Fina