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All Journal Jurnal Pengabdian Masyarakat IPTEK International Journal of Economics and Management Sciences
Yuni Franciska br Tarigan
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Computer Science & IT Decision Sciences, Operations Research & Management Social Sciences

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Pemanfaatan Sosial Media Dalam Optimalisasi Mandasari, Sartika; Yuni Franciska br Tarigan; Meisarah Riandini; Karina Andriani; Masri Wahyuni
Jurnal Pengabdian Masyarakat IPTEK Vol. 5 No. 2 (2025): Edisi Juli 2025
Publisher : STMIK Triguna Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53513/abdi.v5i2.11265

Abstract

Kegiatan pengabdian masyarakat yang bertujuan untuk mengoptimalkan pemanfaatan media sosial sebagai sarana pembelajaran bagi guru, siswa, dan orang tua. Program ini memberikan pemahaman dan keterampilan praktis dalam menggunakan media sosial secara positif, aman, dan efektif untuk mendukung pembelajaran di era digital. Melalui pelatihan dan pendampingan, peserta belajar tentang platform media sosial, pembuatan konten edukatif, keamanan online, dan praktik terbaik dalam memanfaatkan media sosial sebagai sumber belajar dan diskusi. Hasilnya menunjukkan peningkatan keterampilan peserta dalam menggunakan media sosial untuk pembelajaran, peningkatan motivasi belajar siswa, pengembangan literasi digital, serta peran aktif orang tua dan guru dalam memantau penggunaan media sosial. Kegiatan ini diharapkan menjadi awal pembentukan ekosistem belajar yang adaptif dan inovatif melalui kolaborasi untuk mengoptimalkan media sosial sebagai sumber belajar.Kata kunci: Optimalisasi, Pembelajaran, Media Sosia.
The Influence of Risk Perception, Personal Data Protection, and Digital Service Quality on Customer Trust in Digital Banking Services in Indonesia Widya Rahayu; Helviana Hasibuan; Yuni Franciska Br Tarigan
International Journal of Economics and Management Sciences Vol. 3 No. 2 (2026): May : International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v3i2.1203

Abstract

The digital transformation in Indonesia’s banking sector has significantly increased the use of digital banking services; however, it has not been fully accompanied by optimal customer trust. This study aims to examine the effect of perceived risk, data privacy protection, and digital service quality on customer trust, both partially and simultaneously. A quantitative approach was employed using survey data collected from 150 digital banking users in Indonesia. Data were analyzed using Structural Equation Modeling based on Partial Least Square (SEM-PLS). The results indicate that perceived risk has a negative and significant effect on trust, while data privacy protection and digital service quality have positive and significant effects on trust. Simultaneously, all variables significantly influence trust, with an R² value of 0.672, indicating strong explanatory power. Compared to prior studies, this research contributes novelty by integrating these three variables into a comprehensive model. The findings reveal that digital service quality is the most dominant factor influencing customer trust. This study concludes that enhancing customer trust requires an integrated approach through effective risk management, strengthened data protection, and continuous improvement in digital service quality.
Co-Authors Helviana Hasibuan Karina Andriani Mandasari, Sartika Masri Wahyuni Meisarah Riandini Widya Rahayu