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All Journal International Journal of Community Service (IJCS) Jurnal Ilmu Sosial dan Politik (JISPOL)
Farasi, Tri Sastraman
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Pengaruh Gaya Kepemimpinan Melayani Dan Kualitas Kerja Dosen Tehadap Kepuasan Mahasiswa Di Universitas HKBP Nommensen Medan Dengan Motivasi Mahasiswa Sebagai Variabel Intervening Gulo, Nifarius; Farasi, Tri Sastraman; Hutagalung, Feby V; Samosir, Regina; Lubis, Rut Onike
Jurnal Ilmu Sosial Dan Politik Vol. 5 No. 1 (2025): Edisi Juni 2025
Publisher : LPPM Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51622/jispol.v5i1.2861

Abstract

Mahasiswa di Universitas HKBP Nommensen Medan mengharapkan kepuasan dan pelayanan yang baik, meskipun standar kepuasan tiap individu bervariasi. Namun, universitas menghadapi beberapa tantangan internal, seperti kedisiplinan pegawai yang kurang, transfer pengetahuan dari pelatihan dosen yang belum optimal, penempatan pejabat struktural yang tidak sesuai harapan dosen, serta beban kerja dosen yang tinggi tanpa dukungan SDM dan sarana prasarana memadai, yang semuanya berdampak pada kualitas kerja dosen dan menimbulkan ketidakpuasan. Penelitian ini, menggunakan metode kuantitatif dengan alat ukur SEM, menemukan bahwa kualitas kerja dosen secara signifikan dan positif memengaruhi motivasi mahasiswa (CR/t hitung = 2,109, p-value = 0,035). Selanjutnya, motivasi mahasiswa juga berpengaruh positif dan signifikan terhadap kepuasan mahasiswa (CR/t hitung = 2,712, p-value = 0,007). Menariknya, meskipun gaya kepemimpinan dan kualitas kerja dosen tidak secara langsung memengaruhi kepuasan mahasiswa, kualitas kerja dosen memiliki pengaruh positif dan signifikan secara tidak langsung terhadap kepuasan mahasiswa melalui motivasi mahasiswa sebagai variabel intervening (t hitung = 2,139). Ini menegaskan pentingnya meningkatkan kualitas kerja dosen untuk memicu motivasi mahasiswa demi mencapai kepuasan yang lebih baik.
Implementation Of Strategies Towards Problem Credit Settlement at PT. BPR Laksana Abadi Sunggal Medan Sarumaha, Pontianus P; Farasi, Tri Sastraman; Zega, Hesti Mariani; Hutagalung, Feby Vantina; Siagian, Nalom; Rajaguguk, Patricia Herpayanti
International Journal of Community Service (IJCS) Vol. 4 No. 2 (2025): July-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijcs.v4i2.1639

Abstract

This internship was carried out by students of the Business Administration Study Program, Faculty of Social and Political Sciences, HKBP Nommensen University Medan, at the branch office of PT. Laksana Abadi Sunggal People's Economic Bank (BPR), located at Jl. Mustafa No. 58, Medan, North Sumatra. This bank focuses on serving the local community as well as Micro, Small, and Medium Enterprises (MSMEs), with its main function being to collect funds from the public and redistribute them in the form of credit. The internship aims to identify the factors that contribute to non-performing loans among the customers of PT. BPR Laksana Abadi Sunggal, to analyze the strategies and measures implemented by the bank, and to identify the challenges encountered in the process of resolving problematic loans, along with finding appropriate solutions. Through this internship, students of the Business Administration program are given the opportunity to learn and understand the procedures for resolving non-performing loans.This internship activity is expected to serve as a sustainable effort to enhance students' knowledge regarding problematic credit. By conducting their internship at PT. BPR Laksana Abadi Sunggal, students gain increased understanding of non-performing loans. The success of this internship depends on an integrated approach. Based on this foundation, the internship program at PT. BPR Laksana Abadi Sunggal has the potential to provide significant benefits for students in understanding credit resolution processes and to contribute to strengthening the financial stability of PT. BPR Laksana Abadi Sunggal
Co-Authors Gulo, Nifarius Hutagalung, Feby V Hutagalung, Feby Vantina Lubis, Rut Onike Rajaguguk, Patricia Herpayanti Samosir, Regina Sarumaha, Pontianus P Siagian, Nalom Zega, Hesti Mariani