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All Journal LEGAL BRIEF An-Nashiha: Journal of Broadcasting and Islamic Comunication Studies
Mardiyah, Annisa Eka
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : LEGAL BRIEF

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The role of interpersonal communication in resolving social conflicts in the taman mutiara indah community, serang city Amal, Ikrimatul; Mardiyah, Annisa Eka; Sari, Dwi Ulina
LEGAL BRIEF Vol. 14 No. 5 (2025): December: Law Science and Field
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/legal.v14i5.1521

Abstract

The role of interpersonal communication in resolving social conflicts in society, with a focus on how direct interaction between individuals can reduce tension and rebuild harmonious social relationships. The main problem studied is the low effectiveness of conflict resolution due to a lack of openness and empathy in communication between residents. The theories used include interpersonal communication theory (Devito) and conflict resolution theory (Deutsch), which emphasize the importance of empathy, openness, and trust as the basis for effective communication. The research method used is descriptive qualitative with a case study approach in communities that have experienced social conflict. Data were obtained through interviews, observations, and documentation to describe interpersonal communication patterns in the mediation and conflict resolution process. The results of the study indicate that open, honest, and empathetic interpersonal communication can accelerate the peace process, increase mutual understanding, and foster trust between conflicting parties. In conclusion, interpersonal communication has a strategic role as a means of rebuilding social cohesion and strengthening community solidarity in facing conflict, thus becoming an important foundation for creating a peaceful and sustainable social life.
Co-Authors Atikah Rahmah Dwi Ulina Sari Fatimatuzahrotul Aini Ikrimatul Amal