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All Journal Homes Journal: Hospital Management Studies Journal Sociality: Journal of Public Health Service
Lilis Widiastuty
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Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Enhancing HIV/AIDS knowledge and preventive behaviors among female sex workers: A community-based intervention in Makassar City Azwar, Muhammad; Syamsul Bahri; Lilis Widiastuty; Munadhir, Munadhir
SAMATA JOURNAL OF PUBLIC HEALTH SCIENCE Volume 4, Issue 2, March-August 2025
Publisher : Program Studi Kesehatan Masyarakat UIN Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/sociality.v4i2.59946

Abstract

Despite extensive global efforts, HIV/AIDS continues to pose a significant public health challenge in Indonesia, particularly among high-risk populations such as female sex workers. Previous studies have highlighted persistent gaps in HIV/AIDS knowledge and inadequate preventive practices within this community. This study aimed to enhance knowledge and preventive behaviors regarding HIV/AIDS among female sex workers in Makassar City through a structured, community-based intervention. Conducted in May 2025 in Panakukang District, the intervention employed participatory health education methods, including interactive counseling, focus group discussions, and condom-use simulations. A pre- and post-test design was used to evaluate changes in knowledge and behavior. Findings demonstrated a substantial improvement in knowledge scores, increasing from a mean of 54.2 to 85.7. Furthermore, the rate of consistent condom use rose from 62% to 87% following the intervention. The results underscore the effectiveness of community-based, interactive educational approaches in promoting HIV/AIDS prevention. These findings have significant implications for public health strategies targeting similar high-risk urban populations.
ASSESSING HEALTHCARE SERVICE QUALITY THROUGH IMPORTANCE PERFORMANCE ANALYSIS: A PATIENT PERCEPTION STUDY AT MEGA BUANA HOSPITAL PALOPO Faradiba Anggraeni; Muhammad Azwar; Arlin Adam; Syamsul Bahri; Lilis Widiastuty; Mohamad Husni Thamrin
Homes Journal = Hospital Management Studies Journal Vol 6 No 3 (2025): HOMES JOURNAL: NOVEMBER
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v6i3.61635

Abstract

Background: Service quality is a key determinant of patient satisfaction and hospital performance. Understanding the gap between patient expectations and perceptions is essential for strengthening healthcare delivery. Objective: This study aimed to assess healthcare service quality at Mega Buana Hospital Palopo, Indonesia, using SERVQUAL dimensions and to analyze their influence on patient satisfaction. Method: A cross sectional survey was carried out from July to August 2025 with 143 patients recruited through accidental sampling. Data were collected using the SERVQUAL questionnaire comprising 22 indicators across five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. Descriptive statistics were applied to evaluate gaps between expectations and perceptions, while multiple regression analysis tested the effect of each dimension on patient satisfaction. Results: The findings revealed negative gaps across all dimensions, suggesting that perceived services did not meet expectations. The largest gap was observed in reliability (–0.58), followed by tangibles (–0.40), empathy (–0.33), responsiveness (–0.29), and assurance (–0.22). Regression results showed that responsiveness (β = 0.34, p = 0.002) and tangibles (β = 0.29, p = 0.011) significantly predicted patient satisfaction, while reliability, assurance, and empathy were not significant. The model explained 58% of the variance in patient satisfaction (R² = 0.58, F = 24.31, p < 0.001). Conclusion: Service quality at Mega Buana Hospital Palopo needs improvement, especially in reliability. Enhancing responsiveness and tangible aspects such as promptness, communication, and facility conditions will be critical to improve patient satisfaction and hospital performance.
Co-Authors Arlin Adam, Arlin Faradiba Anggraeni Mohamad Husni Thamrin Muhammad Azwar Muhammad Azwar Munadhir Munadhir Syamsul Bahri