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All Journal Jurnal Ilmu Pariwisata Hospitaliti
Lagarense, Jeskrispen
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Social Sciences

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HUBUNGAN FOOD AND BEVERAGE PRODUCT DAN ORDER TAKER DALAM MENGATASI SOLD OUT DI GRAN PURI HOTEL MANADO Lagarense, Jeskrispen; Wijanarko, Sony; Manongko, Aurelia
Jurnal Hospitaliti Vol. 4 No. 1 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study aims to analyze and describe the contributing factors leading to sold-out situations, as well as to explore the nature of the working relationship between the Food & Beverage Product division and the Order Taker in addressing such occurrences at Gran Puri Hotel Manado. The research investigates how the Food & Beverage Product division manages the procurement of food ingredients used to serve both guests and staff. This division plays a crucial role not only in the ordering process but also in preventing and resolving sold-out conditions. The findings reveal several factors that contribute to sold-out incidents, particularly within the Room Service Section, where these issues arise due to depleted food stock and the unavailability of ingredients from suppliers or in the market. The role of the Order Taker—as a communication bridge between guests and the Food & Beverage Product division and is vital in mitigating these issues. A professional collaborative relationship is maintained through the timely, accurate, and precise exchange of sold-out data and adherence to the handling procedures established by the Food & Beverage Product team. Effective cooperation with this division is expected to minimize sold-out incidents and ensure full menu availability. Furthermore, the Front Office Department is required to provide accurate guest count information to the Food & Beverage Product division to facilitate adequate food preparation. Keywords: Order Taker, Sold Out, Food & Beverage Product, Room Service
KOORDINASI OPERASIONAL DALAM LAYANAN F&B HOTEL: STUDI EMPIRIS PADA HOTEL IBIS MANADO CITY CENTER BOULEVARD Lagarense, Bet El Silisna; Walansendow, Agustinus; Wijanarko, Sony; Lagarense, Jeskrispen
Jurnal Hospitaliti Vol. 4 No. 1 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study aims to analyze operational coordination within the Food and Beverage (F&B) Service at the Ibis Manado City Center Boulevard Hotel Restaurant, focusing on the factors influencing effective staff coordination. The research addresses the responsibilities, duties, as well as the inhibiting and supporting factors affecting daily work coordination. The literature review covers theories on restaurants and their types, definitions of coordination, as well as the roles, skills, personality traits, and work motivation relevant to F&B Service personnel. A qualitative method was employed, using observation and documentation for data collection, and data analysis was conducted through data reduction, presentation, triangulation, and conclusion drawing. Findings reveal that inadequate coordination skills contribute to poor staff communication, negatively impacting professionalism in service operations. A case study at the hotel restaurant highlights coordination issues and identifies managerial aspects that require attention by F&B management. The study concludes that coordination skills are essential for enhancing professionalism and operational effectiveness. It is recommended that all F&B Service staff actively engage in continuous coordination to maintain effective communication and achieve shared organizational goals. Keywords: Coordination, Communication, Skills, Responsibility
PENINGKATAN KAPASITAS DAN PELATIHAN PEREMPUAN DALAM PENGEMBANGAN DESA WISATA RINTISAN: STUDI KASUS DESA DIMEMBE SEBAGAI PENDUKUNG DESTINASI PARIWISATA SUPER PRIORITAS LIKUPANG Walansendow, Agustinus; Lagarense, Jeskrispen
Jurnal Ilmu Pariwisata Vol. 4 No. 1 (2025): Jurnal Ilmu Pariwisata
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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The development of Super Priority Destinations (DSP) in Indonesia requires comprehensive support from surrounding villages. Dimembe Village, located 15 km from the Likupang Special Economic Zone, has significant potential as a pioneer tourism village, but faces challenges in women's capacity for tourism development. This study aims to analyze the effectiveness of women's capacity building and training programs in preparing Dimembe Village as a pioneer tourism village supporting the Likupang Super Priority Destination. This participatory action research was carried out for 9 months (2024) involving 115 women from various productive groups in Dimembe Village. This study uses a mixed method approach that combines quantitative assessment and qualitative participatory observation. Interventions include product development training, business management capacity building, digital marketing skills, and tourism service standards. This program has succeeded in increasing women's participation in the tourism economy by 45%, with an increase in average income by 35%. Key achievements include: (1) Development of 15 new handicraft products that meet tourism market standards; (2) Establishment of 2 productive business groups with 30 active members; (3) Establishment of 5 standardized homestays; (4) Creation of 3 integrated cultural tourism packages; (5) Implementation of a digital marketing system that reaches 90% of participants. Participatory capacity building programs are effective in increasing the role of women in the development of pioneer tourism villages. An integrated approach that combines product development, business management, and digital literacy creates sustainable economic opportunities while preserving local cultural values
PENGEMBANGAN PARIWISATA OLAHRAGA UNTUK MENINGKATKAN PELUANG KERJA DI ERA EKONOMI KREATIF DI SULAWESI UTARA Lagarense, Bet El SIlisna; Walansendow, Agustinus; Lagarense, Jeskrispen
Jurnal Ilmu Pariwisata Vol. 4 No. 1 (2025): Jurnal Ilmu Pariwisata
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Sport tourism is an alternative tourism model with significant potential to drive economic growth andjob creation, especially in the era of the creative economy. This study aims to identify the potentials,challenges, and development strategies of sport tourism to enhance employment opportunities in thetourism sector and local economies. A descriptive-qualitative approach was employed, utilizingliterature studies, field observations, and interviews with tourism actors, sports communities, and localstakeholders. The results indicate that sport tourism can generate a variety of direct and indirect jobopportunities, including sports guides, event organizers, fitness instructors, and supporting MSMEs inNorth Sulawesi. Therefore, collaboration among stakeholders, infrastructure development, and humanresource training oriented toward the integration of sports, tourism, and creative innovation areessential. This study concludes that developing sport tourism is a relevant and sustainable strategy tosupport the creative economy and broaden employment access at both local and national levels
Co-Authors agustinus walansendow Bet El Silisna Lagarense, Bet El Silisna Manongko, Aurelia Wijanarko, Sony