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All Journal Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Electronic Journal of Education, Social Economics and Technology
Novita, Ni Kadek Tasya
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Manajemen Program Teaching Factory Berbasis Link and Match di SMK TI Global Jimbaran Santhi Dewi, Komang Hari; Novita, Ni Kadek Tasya; Jayanti, Ni Wayan Sri; Sudiatmika, I Putu Gede Abdi
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 2 (2025): Juni : Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v5i2.1457

Abstract

This study aims to examine the effectiveness of the Teaching Factory (TeFa) program management based on the link and match principle at SMK TI Global Jimbaran in enhancing students’ job readiness and entrepreneurial mindset. The research adopts a mixed-methods approach with a sequential explanatory design, starting with quantitative data collection through questionnaires distributed to50 students from grades XI and XII, as well as 10 vocational teachers and industry partners. Subsequently, in-depth interviews and observations were conducted to enrich the findings qualitatively. Quantitative analysis reveals that 82.7% of students stated that the TeFa program improved their understanding of industrial work processes, while 76% expressed interest in developing their own business after participating in TeFa activities. Furthermore, 90% of teacher respondents reported that the Teaching Factory supports contextual implementation of the Merdeka Curriculum. The qualitative analysis reinforces these findings by identifying active collaborative practices between the school and industry stakeholders, including the development of teaching modules, use of industrial-standard equipment, and student internships at partner companies. Based on these results, it is concluded that the management of the Teaching Factory at SMK TI Global Jimbaran has proven effective in implementing the link and match principles and in strengthening students’ entrepreneurial capacities..
Modeling the Relationship Between Customer Variables in Service Delivery and Their Impact on Customer Retention in Higher Education Institutions (Case Study at the Jimbaran Campus of ITB STIKOM Bali) Jayanti, Ni Wayan Sri; Novita, Ni Kadek Tasya; Joyce, Joyce; Ayu Prayadni, Ni Luh Putu Dinsa; Indrawati, Ni Made
Electronic Journal of Education, Social Economics and Technology Vol 6, No 2 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v%vi%i.847

Abstract

This study aims to model the relationship between customer-related variables in service delivery and their impact on customer retention in higher education institutions, with a case study conducted at the Jimbaran Campus of the Institute of Technology and Business STIKOM Bali. The customer-related variables analyzed in this study include customer satisfaction, service quality, institutional image, and perceived value as independent variables, while customer retention is considered the dependent variable. Data were collected through a survey using questionnaires distributed to 100 active students enrolled in the Odd Semester of the 2024/2025 academic year at ITB STIKOM Bali Jimbaran Campus. The findings reveal a significant relationship between student satisfaction with the services provided and student retention. In addition, service quality, institutional image, and perceived value were also found to have a significant relationship with student retention. Simultaneously, all four independent variables were shown to significantly influence customer retention. The coefficient of determination test indicated that customer satisfaction, service quality, institutional image, and perceived value contributed 94.3% to customer retention, while the remaining 5.7% was attributed to other factors not examined in this study.
Co-Authors ABDI SUDIATMIKA, I PUTU GEDE Ayu Prayadni, Ni Luh Putu Dinsa Indrawati, Ni Made Jayanti, Ni Wayan Sri Joyce, Joyce Santhi Dewi, Komang Hari