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All Journal Jurnal Kesehatan Prima Mitra Raflesia (Journal of Health Science)
Zulaikha Agustinawati
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Health Professions Nursing Public Health

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FAKTOR YANG MEMPENGARUHI KEPUASAN PASIEN  DI KLINIK ASRI DENTAL CARE KOTA PALEMBANG TAHUN 2025 Achmad Faisal Rizal; Eti Sumarni; Henni Febriawati; Zulaikha Agustinawati; Tresna Fatmawati
Mitra Raflesia (Journal of Health Science) Vol. 17 No. 1 (2025)
Publisher : LPPM STIKES BHAKTI HUSADA BENGKULU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51712/j485az61

Abstract

ABSTRAK Kepuasan pasien merupakan indikator penting dalam mengevaluasi kualitas pelayanan di fasilitas kesehatan, termasuk klinik gigi swasta. Tujuan Penelitian ini bertujuan untuk mengetahui pengaruh status pasien dan cara mendaftar terhadap kepuasan pasien di Klinik Asri Dental Care Kota Palembang tahun 2025. Metode Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross sectional. Sampel penelitian berjumlah 81 responden yang dipilih secara purposive. Data dikumpulkan menggunakan kuesioner dan dianalisis menggunakan uji Chi-Square. Hasil univariat menunjukkan bahwa mayoritas responden adalah pasien baru (66,7%), menggunakan cara pendaftaran online (51,9%), dan merasa cukup puas terhadap pelayanan (53,1%). Hasil analisis bivariat menunjukkan bahwa terdapat hubungan signifikan antara status pasien dengan kepuasan (p = 0,000), namun tidak terdapat hubungan signifikan antara cara mendaftar dengan kepuasan (p = 0,142). Kesimpulan Penelitian ini menyimpulkan bahwa status pasien berpengaruh terhadap tingkat kepuasan, sedangkan cara mendaftar tidak menunjukkan pengaruh yang signifikan.   Kata kunci: Cara mendaftar kepuasan pasien, pelayanan kesehatan, status pasien   ABSTRACT   Patient satisfaction is an important indicator in evaluating the quality of services in healthcare facilities, including private dental clinics. Objective: This study aimed to determine the effect of patient status and registration method on patient satisfaction at Asri Dental Care Clinic in Palembang in 2025. Method: This research employed a quantitative approach with a cross-sectional design. The sample consisted of 81 respondents selected using purposive sampling. Data were collected using a questionnaire and analyzed using the Chi-Square test. Results: The univariate analysis showed that the majority of respondents were new patients (66.7%), used online registration (51.9%), and were moderately satisfied with the services (53.1%). The bivariate analysis indicated a significant relationship between patient status and satisfaction (p = 0.000), but no significant relationship between registration method and satisfaction (p = 0.142). Conclusion: This study concludes that patient status influences the level of satisfaction, whereas the registration method does not show a significant effect. Keywords: Registration method, patient satisfaction, health services, patient status
Education Through Ownership of the JKN (National Health Insurance of Indonesia) Mobile Application Angraini, Wulan; Yanuarti, Riska; Samidah, Ida; Henni Febriawati; Zulaikha Agustinawati
Jurnal Kesehatan Prima Vol. 19 No. 2 (2025): AUGUST
Publisher : poltekkes kemenkes mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32807/jkp.v19i2.1807

Abstract

JKN Mobile is an application presented by BPJS Health to make it easier for users to register, change and find membership data, obtain first-level health facility services and advanced-level referral facilities and make it easier for users to provide criticism or suggestions. The development of information and communication is currently growing. Likewise, health insurance requires the application of information and communication technology. The JKN mobile application is a digital transformation of BPJS health, which was originally an administrative function carried out in branch offices or health facilities, transformed into an application that can be used by application users which participants can use anywhere and at any time to improve health services in health facilities. This type of research used observational research where the researcher only makes direct observations of the variables studied without providing treatment. The data collection used is a quantitative method using a cross sectional design.The sampling technique uses the 2 Proportion Test technique with 106 people in Public Health Centre of Ujan Mas Kepahiang. Data analysis used multivariate multiple logistic regression. the research showed the majority people not having ownership JKN mobil 69,8%, aged 31-50 years 47.2%, female gender 60.4%, primary school education 42.5%, farmer occupation 62.3%, marital status amounted to 88.7%, income below the minimum wage 67.0%, law of knowledge 59.4%, negative attitudes amounted to 66.0% and mobile phone infrastructure amounted to 90.6%. analysis multivariave with multiple logistic regression showed the most influencing factor in ownership of the JKN mobile application was education, meaning theat people higher education would have a JKN mobile application of 2.266 (95% CI 1.341 – 3.828) compared to people with basic educaion after controlling for the variables of occupation, marital status and income. It can be concluded that education has an influence on ownership of the JKN mobile application on BPJS Health participants
Co-Authors Achmad Faisal Rizal Eti Sumarni Henni Febriawati Samidah, Ida Tresna Fatmawati Wulan Angraini Yanuarti, Riska