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All Journal International Journal Of Science, Technology & Management (IJSTM)
Yogie Pranata, Mochamad
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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The Influence Of Compensation And Motivation On The Performance Of Customer Service Employees At Telco Company In Indonesia Yogie Pranata, Mochamad; Wulansari, Puspita
International Journal of Science, Technology & Management Vol. 6 No. 4 (2025): July 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i4.1250

Abstract

This study examines the influence of compensation and work motivation on the performance of customer service employees at GraPARI Telkomsel in West Java. Using a quantitative approach, data were collected from 105 employees via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicate that both compensation (t-statistic = 7.655, p = 0.000) and motivation (t-statistic = 5.631, p = 0.000) significantly and positively affect employee performance. Collectively, these variables explain 86.2% of performance variance (R² = 0.862). The findings underscore the critical role of equitable compensation systems and motivational strategies in enhancing service quality in the telecommunications sector. Recommendations include revising compensation packages and fostering intrinsic motivation through recognition and career development.
Co-Authors Puspita Wulansari