International Journal Of Science, Technology & Management (IJSTM)
Vol. 6 No. 4 (2025): July 2025

The Influence Of Compensation And Motivation On The Performance Of Customer Service Employees At Telco Company In Indonesia

Yogie Pranata, Mochamad (Unknown)
Wulansari, Puspita (Unknown)

Article Info

Publish Date
27 Jul 2025

Abstract

This study examines the influence of compensation and work motivation on the performance of customer service employees at GraPARI Telkomsel in West Java. Using a quantitative approach, data were collected from 105 employees via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicate that both compensation (t-statistic = 7.655, p = 0.000) and motivation (t-statistic = 5.631, p = 0.000) significantly and positively affect employee performance. Collectively, these variables explain 86.2% of performance variance (R² = 0.862). The findings underscore the critical role of equitable compensation systems and motivational strategies in enhancing service quality in the telecommunications sector. Recommendations include revising compensation packages and fostering intrinsic motivation through recognition and career development.

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Journal Info
International Journal Of Science, Technology & Management (IJSTM)
Website

Abbrev

ijstm

Publisher

CV. Inara

Subject

Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

Description

International Journal of Science, Technology & Management (IJSTM) is an international scholarly refereed research journal which aims to promote the theory and practice of science, technology, innovation, engineering and ...