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All Journal BJRM (Bongaya Journal of Research in Management) eProceedings of Applied Science
Septiana, Della
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering

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Aplikasi Berbasis Web untuk Menyusun Laporan Laba Rugi dan Pencatatan Piutang dengan Metode Aging Schedule di Perusahaan Dagang: (Studi Kasus: Toko Agus, Labuhan Maringgai, Lampung Timur) Septiana, Della; Sukawati, Renny; Kastaman
eProceedings of Applied Science Vol. 10 No. 6 (2024): Desember 2024
Publisher : eProceedings of Applied Science

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Abstract

Toko Agus is located in Labuhan Maringgai, East Lampung. This shop has problems in recording sales and customer receivables that are not effective and efficient so that they are often inaccurate in recording reports. So that these problems are resolved, a web based application is needed that can provide accurate information. The application is made using the Laravel framework and the database used is MySQL and this application is built with the waterfall model of the System Development Life Cycle (SDLC) method. The purpose of this system is to facilitate the recording of sales and recording of receivables and the preparation of financial reports. The development of this application is carried out using the Unified Modeling Language (UML). The functionality of the application created includes the process of cash and credit sales transactions, recording the age of accounts receivable, recording sales reports, displaying accounts receivable analysis, and displaying income statements. Keywords: Application, Accounts Receivable, Cash, Trading Company, Aging Schedule Method
PENGARUH SERVQUAL, HARGA DAN CUSTUMER EXPERIENCE TERHADAP KEPUASAN PELANGGAN COFFEE SHOP HDS: Service Quality, Price, Customer Experience, Customer Satisfaction Septiana, Della; Fitri Nasution, Meisa
BJRM (Bongaya Journal of Research in Management) Vol. 9 No. 2 (2026): BJRM (Bongaya Journal of Research in Management)
Publisher : LPPM STIEM BONGAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37888/bjrm.v9i2.964

Abstract

Customer satisfaction is of utmost importance for businesses operating in the food service industry amid today’s increasingly intense business competition. One strategic advantage for businesses regarding the importance of maintaining customer satisfaction is the long-term and cumulative benefits it yields. The purpose of this study is to determine the partial and combined effects of service quality, price, and customer experience on customer satisfaction at HDS Coffee Shop. This study is a quantitative descriptive research using a sample of 100 customers of Coffee Shop HDS in Cikampak, South Labuhanbatu Regency. Multiple linear regression analysis was employed for data analysis. The conclusion of this study is that the profile of respondents who are customers of Coffee Shop HDS consists of male customers belonging to Generation Z. The results indicate that service quality influences customer satisfaction; the price variable has a positive and significant effect on customer satisfaction; the customer experience variable influences customer satisfaction; and service quality, price, and customer experience collectively influence customer satisfaction
Co-Authors Fitri Nasution, Meisa Kastaman, Kastaman Renny Sukawati