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All Journal Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Jurnal Ilmu Kesehatan Masyarakat
Ulfa, Zuriyati
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Economics, Econometrics & Finance Public Health Social Sciences

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FACTORS AFFECTING SPEED OF SERVICE WITH WORK ENGAGEMENT AS INTERVENING VARIABLES IN PHARMACEUTICAL INSTALLATIONS Kurniasih, Kurniasih; Mulyati, Mulyati; Ulfa, Zuriyati; Cahyana, Misan; Mintarsi, Mintarsi; Kusumapradja, Rokiah
RISET: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Vol. 5 No. 2 (2023): RISET : Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis
Publisher : Kesatuan Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/riset.v5i2.190

Abstract

This research is based on the dynamics of waiting time for drugs in 2021 which are not under regulatory standards. The purpose of this study was to empirically reveal the influence of HRM functions and facilities on the speed of drug waiting time service with work engagement as an intervening variable. The research design used a cross-sectional study and made 50 pharmacy installation officers the unit of analysis. The results of the study prove that the human resources management (HRM) function and facilities have a positive and significant effect on work engagement, the HRM function, facilities and work engagement have a positive and significant effect on the speed of service waiting time for drugs, and work engagement provides a positive intervention on the relationship between HRM functions and facilities on the speed of service time to wait for medicine. Work engagement is a psychological condition in which individuals are fully committed to helping the organization achieve its goals; with work engagement, pharmacy installation officers will try to meet the organization's expectations of speeding up drug waiting times according to applicable standards.
Mediation Effects of Work Motivation: Self-Efficacy and Patient Safety Culture on Caring Behavior Ulfa, Zuriyati; Saptaningsih, Agusdini Banun; Nofierni, Nofierni
Jurnal Ilmu Kesehatan Masyarakat Vol. 16 No. 2 (2025): Jurnal Ilmu Kesehatan Masyarakat (JIKM)
Publisher : Association of Public Health Scholars based in Faculty of Public Health, Sriwijaya University

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Abstract

This study investigates the influence of self-efficacy and patient safety culture on caring behavior, with work motivation acting as an intervening variable. Using a quantitative causality approach, focusing on a population of 280 inpatient installation nurses, data were collected from 195 nurses across inpatient installations. The analysis proves that simultaneously, self-efficacy, patient safety culture, and work motivation positively and significantly affect caring behavior with the probability value of 0.000. The self-efficacy, patient safety culture, and work motivation improve caring behavior by 11%, 19%, and 70%, respectively. Partially, self-efficacy, patient safety culture, and work motivation have significant effects on caring behavior with t-values of 2.21, 3.69, and 9.67, respectively. Simultaneously and partially, self-efficacy and patient safety culture have positive and significant effects on work motivation with t-values of 7.48 and 6.98, respectively. Work motivation positively intervenes on the relationship between self-efficacy and patient safety culture on caring behavior so that they are able to increase the caring behavior of nurses in inpatient installations. This research introduces a novel integrative framework by combining psychological and organizational culture variables with motivational dynamics in a single empirical model. It contributes both theoretically and practically to the development of a caring behavior model tailored for healthcare environments, addressing a gap in existing literature and offering actionable insights for hospital management. Management could intrinsically contribute by offering training for clinical nurses across all levels. The patient-centered care model can also be implemented extrinsically to ensure that nurses promote effective nursing services. An appealing remuneration scheme provides an extrinsic motivator for nurses. Furthermore, management stresses nursing SOPs with strict consequences to enforce discipline in nursing care.
Co-Authors Cahyana, Misan Kurniasih Kurniasih Kusumapradja, Rokiah Mintarsi, Mintarsi Mulyati Mulyati Nofierni, Nofierni Saptaningsih, Agusdini Banun