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All Journal PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Golden Ratio of Human Resource Management
Mega, Sri Wulan
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Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Evaluating Public Service Performance in Food Safety Certification: The Role of Human Resource Competence, Information Technology, and Process Transparency at BBPOM Bandar Lampung, Indonesia Mega, Sri Wulan; Sugiono, Arif; Wijaya, Andi
Golden Ratio of Human Resource Management Vol. 5 No. 2 (2025): March - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v5i2.1423

Abstract

This study aims to evaluate the simultaneous influence of human resource competence, the utilization of information technology, and process transparency on public service performance, particularly in the certification of Good Processed Food Production Methods (CPPOB) at the Food and Drug Supervisory Agency (BBPOM) in Bandar Lampung, Indonesia. Responding to increasing public demands for food safety and the complexity of certification services, this research investigates how administrative and technological factors shape institutional performance. A quantitative approach was employed, involving 275 respondents who had accessed CPPOB certification services. Multiple linear regression analysis was conducted to measure the effect of each independent variable. The findings reveal that all three variables significantly influence public service performance, with human resource competence contributing the most (β = 0.313), followed by information technology (β = 0.152) and process transparency (β = 0.147). The study provides both theoretical and practical implications. Theoretically, it reinforces the discourse of public service delivery based on good governance and public value management. The results highlight the importance of institutional strategies focusing on employee training, digital infrastructure development, and transparent service procedures. These findings contribute to public sector reform efforts in Indonesia, particularly in enhancing responsiveness, efficiency, and accountability in food safety supervision.
Gerakan Masyarakat Hidup Sehat Sadar Pangan Aman (Germas SAPA) dan Waspada Bahan Kimia Obat pada Jamu dan Obat Tradisional di Desa Baturaja Kecamatan Way Lima Kabupaten Pesawaran, Lampung: Healthy Living Community Movement for Safe Food Awareness (Germas SAPA) and Awareness of Chemical Substances in Jamu and Traditional Medicines in Baturaja Village, Way Lima District, Pesawaran Regency, Lampung Ramdini, Dwi Aulia; Oktoba, Zulpakor; Ulandari, Atri Sri; Parabi, Muhammad Iqbal; Afriyani, Afriyani; Mega, Sri Wulan; Wardhana, Donny Kesuma
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 9 No. 12 (2024): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pengabdianmu.v9i12.8208

Abstract

Gerakan Masyarakat Sehat Pangan Aman (Germas SAPA) and Waspada Bahan Kimia Obat in traditional medicines (BKO) are initiatives aimed at enhancing public health degrees in Indonesia. Baturaja Village, located in Way Lima, Pesawaran Regency, is one of the villages that had not yet been exposed to information about these programs. A team of lecturers from the University of Lampung, in collaboration with Balai Besar Pengawan Obat dan Makanan (BBPOM) in Bandar Lampung, conducted a public outreach session for the residents of Baturaja Village. This activity involved an educational session attended by 28 participants, including members of the PKK members and the general public. The session included educational presentations, the distribution of pocketbooks, and questions and answers. Pre- and post-test results on Germas SAPA and BKO awareness showed improved knowledge, with pre-test averages of 8.21 and 8.42, and post-test averages of 9.17 and 9.11. Positive responses were observed from the participants, as demonstrated by their enthusiastic inquiries related to food safety, herbal medicines, and general health. This initiative aims to enhance public understanding of food safety and traditional remedies, with PKK members expected to share this information within the community.
Co-Authors Afriyani, Afriyani ANDI WIJAYA Arif Sugiono Atri Sri Ulandari Oktoba, Zulpakor Parabi, Muhammad Iqbal Ramdini, Dwi Aulia Wardhana, Donny Kesuma