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All Journal Jurnal Teknologi Kedirgantaraan (JTK) Community Development Journal: Jurnal Pengabdian Masyarakat
Ardiansyah, Muhammad Zaky
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Aerospace Engineering Humanities Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Materials Science & Nanotechnology Public Health Transportation

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- PENGARUH PELAYANAN FASILITAS RUANG TUNGGU KEBERANGKATAN INTERNASIONAL TERHADAP KEPUASAN PENUMPANG BANDAR UDARA INTERNASIONAL YOGYAKARTA: PENGARUH PELAYANAN FASILITAS RUANG TUNGGU KEBERANGKATAN INTERNASIONAL TERHADAP KEPUASAN PENUMPANG BANDAR UDARA INTERNASIONAL YOGYAKARTA Ardiansyah, Muhammad Zaky; Soebagio, Agoes; Arnas, Yenni
Jurnal Teknologi Kedirgantaraan Vol 10 No 2 (2025): Jurnal Teknologi Kedirgantaraan
Publisher : FTK UNSURYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35894/jtk.v10i2.267

Abstract

This research is motivated by the condition of the Yogyakarta International Airport international departure waiting room service facilities which is not fully operating, in terms of the use of the waiting room area to the unavailability of important facilities. The main objective of this study is to determine the impact of facilities service that provide comfort and added value to the level of passenger satisfaction. The research was conducted with a quantitative approach using multiple regression methods supported by qualitative secondary data in the form of observations, interviews, and document studies. The results of multiple regression analysis show that facilities that provide comfort have a coefficient value of 0.118 and value-added facilities have a coefficient value of 0.461 which indicates that there is a significant impact on passenger satisfaction, both partially and simultaneously. Facilities that provide comfort have a moderate correlation value of 0.514 and facilities that provide added-value show a very strong correlation of 0.805 to passenger satisfaction. The percentage of variation in passenger satisfaction variables that can be explained by the two independent variables is 68.7%. With these results, all alternative hypotheses are accepted and the null hypothesis is rejected. In the secondary data, a more in-depth passenger perspective is generated which shows that there is still dissatisfaction characterized by a gap between user expectations in waiting room facility services and the experience felt directly by passengers. The same pattern of complaints between observations, interviews, and document studies reinforces that issues related to facilities are real problems that need to be addressed seriously by airport managers.
PELATIHAN SAFETY AND SECURITY AWARENESS BAGI MASYARAKAT DI SEKITAR BANDAR UDARA NGLORAM CEPU Ubaedillah, Ubaedillah; Kardi, Kardi; Sundoro, Sundoro; Machmiyana, Ichyu; Susanto, Herman; Ardiansyah, Muhammad Zaky
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 6 (2024): Vol. 5 No. 6 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i6.38919

Abstract

Keselamatan dan keamanan penerbangan baik itu terhadap sarana maupun prasarana penerbangan merupakan tanggung jawab bersama Pemerintah, pelaku usaha bidang penerbangan, Pengguna Jasa Penerbangan dan masyarakat sekitar Bandar Udara (Putra, 2019). Oleh karena itu pemahaman yang memadai tentang faktor-faktor yang dapat menjadi penyebab terganggunya keselamatan, keamanan penerbangan dan kelancaran pelayanan penerbangan sangat diperlukan masyarakat luas. Pemahaman masyarakat atas keselamatan dan keamanan penerbangan di sekitar wilayah kedudukan bandar udara menjadi salah satu faktor pendukung terjaminnya keselamatan dan keamanan penerbangan (Island et al., 2021). Memperhatikan pentingnya pemahaman masyarakat terhadap keselamatan dan keamanan penerbangan, dirasa perlu memberikan pelatihan Safety and Security Awareness pada warga masyarakat disekitar bandar udara Ngeloram, Cepu. Tahapan Kegiatan Pengabdian Kepada Masyarakat (PKM) ini berlangsung selama 5 bulan terhitung dari tahap perencanaan sampai dengan evaluasi, penyusunan laporan akhir PKM dan Publikasi. Kegiatan pelatihan akan melibatkan para pengajar yang sudah berpengalaman di bidang Safety and Security Awareness dan dilaksanakan selama 1 hari dengan materi pelatihan yang komprehensif. Diharapkan dengan pelatihan Safety and Security Awareness ini dapat meningkatkan pengetahuan, pemahaman dan kesadaran masyarakat sekitar bandara dan lingkungan strategis serta membantu bandara dalam menjaga Kawasan Keselamatan Operasi Penerbangan terkait pentingnya aspek Keamanan dan Keselamatan penerbangan.
Co-Authors Herman Susanto Machmiyana, Ichyu Raden Mohamad Herdian Bhakti Soebagio, Agoes Sundoro, Sundoro Ubaedillah Ubaedillah, Ubaedillah Yenni Arnas