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Journal : AQILA : Acceleration, Quantum, Information Technology and Algorithm Journal

Analysis of the Success of Knowledge Management Implementation in the Customer Relationship Management Framework at PT. Telkom Indonesia Mufti Salis, Afwa; Hisbullah, Fauzi; Noorachmad Muttaqin, Alif; Saidi Lubis, Fahdi
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.100

Abstract

Implementation of knowledge management has emerged as an essential strategic move for organizations aiming to improve their performance and competitiveness during the digital age. Among the biggest telecommunication firms operating in Indonesia is PT Telkom Indonesia, which has implemented a range of knowledge management activities to support their business and customer relationship operations. This paper aims to explore the critical factors expected to impact the successful installation of knowledge management within the context of the CRM process in PT Telkom Indonesia. A descriptive approach involving the literature study was employed to evaluate the range of issues pertinent to the knowledge management process from the technology and human perspective. It has been found that the critical factors for the successful installation of knowledge management include the adaptation and commitment of the leadership and staff participation and involvement. Moreover, the integration of knowledge management operations and the process of CRM helps generate greater knowledge for the purpose of supporting customers-focused decisions. This study's findings provide valuable information to firms operating within the telecommunication sector to understand how to design an effective knowledge strategy by integrating the CRM strategy for gaining the intended competitive advantage.
Internet of Things for Urban Infrastructure: Applications, Challenges, and Future Directions – A Review Noorachmad Muttaqin, Alif; Rasendriya Aniko, Alaric; Ivan Fadilah, Muhamad; Hizbullah, Fauzi; Abdulmana, Sahidan
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.102

Abstract

The Internet of Things (IoT) has emerged as a transformative technology in the development of urban infrastructure, enabling real-time data collection, intelligent decision-making, and integrated service delivery. This study explores the implementation of IoT in various urban domains, including transportation management, environmental monitoring, smart parking, structural health surveillance, and smart city integration. The findings highlight significant improvements in operational efficiency, system resilience, and environmental sustainability. However, large-scale adoption still encounters challenges such as cybersecurity risks, interoperability issues, device reliability, and maintenance demands, along with socio-economic barriers including high implementation costs, limited technical expertise, and complex regulatory frameworks. To address these challenges, the study recommends adopting advanced technologies such as edge computing, artificial intelligence, and blockchain, establishing global interoperability standards, and fostering cross-sector collaborations. Furthermore, innovative financing models and inclusive public policies are essential to ensure secure, efficient, and sustainable IoT deployment. The research contributes to a deeper understanding of the role of IoT in shaping future smart cities, providing a framework for policymakers, urban planners, and technology developers.