Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal An Nafi’; Multidisciplinary Science
radityaarkhana
Unknown Affiliation
Religion Humanities Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Kepuasan Bermain Roblox di Indonesia Menggunakan Metode SERVQUAL radityaarkhana; Emy L. Tahuhey
An Nafi': Multidisciplinary Science Vol. 2 No. 03 (2025): An Nafi’
Publisher : CV Edujavare Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The growth of the online gaming industry in Indonesia continues to show a positive trend, especially on popular platforms like Roblox. This study aims to analyze the satisfaction level of playing Roblox in Indonesia using the SERVQUAL method, which measures the gap between players' expectations and perceptions on five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Data were collected through online questionnaires from 30 active Roblox users and analyzed using SPSS for validity, reliability, and GAP (P–E) analysis. The results indicate a negative average GAP in some dimensions, suggesting that players' perceptions do not fully meet their expectations. This study provides recommendations for Roblox developers to improve service quality and enhance player satisfaction.
Co-Authors Emy L. Tahuhey