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All Journal Journal of Research Applications in Community Services Management Studies and Business Journal
Rosalina, Ajeng I.
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Other

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DIGITAL TRANSFORMATION IN PUBLIC SERVICES: A CASE STUDY OF LAILA 24/7 IN ENHANCING PHARMACEUTICAL AND FOOD SAFETY IN JAKARTA Rosalina, Ajeng I.
Management Studies and Business Journal (PRODUCTIVITY) Vol. 2 No. 7 (2025): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/90zvrg47

Abstract

The rapid advancement of digital technology has revolutionized public service delivery, with innovations like Laila 24/7 emerging as transformative solutions. Implemented by the Jakarta Provincial Drug and Food Control Agency (BBPOM DKI Jakarta), this WhatsApp-based service integrates artificial intelligence (AI) and centralized databases to provide 24/7 access to pharmaceutical and food safety information, complaint handling, and regulatory consultations. This study employs a mixed-method approach—combining case analysis, stakeholder interviews, and performance metrics—to evaluate Laila 24/7's impact. Results demonstrate enhanced accessibility (24/7 responsiveness), efficiency (AI-driven complaint classification), and proactive product safety verification through BBPOM’s integrated database. Challenges include digital literacy gaps among vulnerable groups and cybersecurity risks. The innovation significantly elevates public trust (evidenced by a 97.94% user satisfaction rate) and sets a benchmark for digital governance. Strategic recommendations focus on infrastructure expansion, community-based digital literacy programs, and multi-stakeholder collaboration to ensure inclusive and sustainable implementation.
Optimalisasi Pengawasan dan Pengelolaan Vaksin Covid-19 di Puskesmas Jakarta: Strategi dan Tindak Lanjut Efektif Yuliana, Rodo Uli; Rosalina, Ajeng I.; Rahayu, Ernawati Puji
Journal of Research Applications in Community Service Vol. 3 No. 2 (2024): Journal of Research Applications in Community Service
Publisher : Universitas Nahdlatul Ulama Sunan Giri Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32665/jarcoms.v3i2.2978

Abstract

Vaksin Covid-19, seperti halnya vaksin lain, membutuhkan perhatian yang khusus dalam penyimpanan dan distribusinya. Suhu penyimpanan vaksin Covid-19 berdasarkan platformnya terbagi menjadi tiga yaitu suhu 2°C – 8°C untuk vaksin dari protein inactivated atau viral vector, suhu -20°C untuk vaksin mRNA Moderna dan pada suhu -70°C untuk vaksin mRNA Pfizer. Penelitian ini bertujuan untuk  mengetahui hasil pengawasan Puskesmas di Jakarta sehingga memiliki kemampuan yang memadai untuk mengelola vaksin Covid 19 sesuai peraturan PerBPOM nomor 24 tahun 2021. Instrumen penelitian yang digunakan adalah formulir pemeriksaan puskesmas berisi pertanyaan yang diajukan saat pemeriksaan Puskesmas oleh petugas BBPOM di Jakarta. Parameter yang digunakan dalam penelitian adalah  ketersediaan SOP pengelolaan vaksin, ketersediaan sarana penyimpanan vaksin sesuai ketentuan (chiller), ketersediaan genset, pelaksanaan monitoring suhu, dan ketersediaan personil pengelola vaksin yang terlatih. Dari hasil penelitian diperoleh Puskesmas di Jakarta terhadap 6 (enam) parameter yaitu : 83,94 % untuk parameter ketersediaan SOP ; 95,85 % untuk parameter ketersediaan chiller ; 83,94 % untuk parameter ketersediaan genset ; 98,96% untuk parameter pelaksanaan monitoring suhu ; dan 93,78 % untuk parameter ketersediaan personil yang terlatih, validasi pengiriman 0%.
Co-Authors Rahayu, Ernawati Puji Yuliana, Rodo Uli