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All Journal Emerging Science Journal Novatio : Journal of Management Technology and Innovation
Fajrin, Noer
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Decision Sciences, Operations Research & Management Environmental Science

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Alternative Method for Calculating Service Level Agreements for Internet Access Services in Rural Areas Edward, Ian Josef Matheus; Situmorang, Hamonangan; Fajrin, Noer; Alfarobby, Daffa F.; Royyan, Aulia; Nur Muhammad, Jabar
Emerging Science Journal Vol. 9 No. 4 (2025): August
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2025-09-04-016

Abstract

Indonesia faces significant challenges in providing equitable internet access, particularly in remote areas. To address these challenges, the government collaborates with private Internet Service Providers (ISPs) under Service Level Agreements (SLAs) that define key service metrics, such as uptime and response time. Network Management System A (NMS A), managed by the government, handles telecommunications infrastructure, while NMS B, operated by the private ISP, delivers the internet services. A critical challenge in assessing SLA performance is distinguishing between service disruptions caused by network issues and those caused by power outages. This study proposes an SLA calculation method that prioritizes uptime data from NMS A, reflecting the government's perspective. If NMS A’s data is unavailable, UPS data is used as an alternative. NMS B’s data is considered only if its correlation with NMS A is strong (≥0.6). Additionally, the study classifies downtime: link failures exceeding 300 seconds require compensation (restitution). Downtime less than or equal to 300 seconds is considered non-restitution, and no compensation is needed. Power outages are considered non-restitution events, as they stem from external factors beyond the service provider's control. This method has been tested in over 1,000 locations, proving its reliability and adaptability for fair, transparent SLA evaluations.
Green Technology Integration and Circular Economy Pathways for Sustainable Innovation Siswadhi, Tamara Maharani; Fajrin, Noer; Jakfar; Mubarok, Ahmad; Hariri, Ahmad
Novatio : Journal of Management Technology and Innovation Vol. 2 No. 3 (2024): July 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/novatio.v2i3.1002

Abstract

This study examines the integration of green technologies into circular economy systems as a pathway to advancing sustainable innovation. The objective was to synthesize existing literature to identify key strategies, challenges, and implications across diverse industrial and geographical contexts. A narrative review methodology was employed, drawing on peer-reviewed sources indexed in Scopus, Web of Science, and Google Scholar. The results highlight four main themes: product design and eco-innovation, renewable energy and photovoltaics, biomaterials and lignin applications, and sustainable business models. Evidence shows that lifecycle assessment tools and decision-making frameworks enhance eco-design. Advancements in solar technologies promote decarbonization but face storage and recycling challenges. Lignin valorization offers significant promise yet is constrained by technical and scalability issues. Circular business models provide systemic benefits, but their effectiveness varies depending on regulatory environments, cultural acceptance, and financial structures. The review concludes that strengthening design strategies, renewable energy deployment, biomaterial innovations, and business model adaptation are essential to overcoming systemic challenges and achieving sustainable economic transitions.
Co-Authors Alfarobby, Daffa F. Edward, Ian Josef Matheus Hariri, Ahmad Jakfar Mubarok, Ahmad Nur Muhammad, Jabar Royyan, Aulia Siswadhi, Tamara Maharani Situmorang, Hamonangan