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All Journal Jurnal Ekonomi Manajemen Sistem Informasi International Journal of Health and Pharmaceutical (IJHP)
Boyke, Boyke
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Economics, Econometrics & Finance Nursing Public Health

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The Traditional Role of CRM and Social Media Marketing in Increasing Customer Loyalty Mediated by Commitment, Trust, and Purchase Satisfaction: Online Cosmetics and Skincare Boyke, Boyke; Kurniawati Kurniawati; Masnita , Yolanda
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6132

Abstract

This study was conducted with the aim of examining the effect of Traditional CRM and Social Media Marketing on Customer Loyalty both directly and indirectly through Commitment, Satisfaction and Trust. The type of research used is hypothesis testing by taking samples using purposive sampling, namely respondents who have worked and made purchases of cosmeceuticals and skin care with the number of samples collected as many as 221. The analytical tool used is SEM-PLS. The findings show Traditional CRM is proven to have a positive effect on Customer Loyalty directly while Social Media Marketing is not proven to have a direct effect on Customer Loyalty. Commitment is proven to mediate the positive influence of Traditional CRM and Social Media Marketing on Customer Loyalty.  Satisfaction is not proven to mediate the positive effect of Traditional CRM and Social Media Marketing on Customer Loyalty. Trust is proven to mediate the positive effect of Traditional CSM and Social Media Marketing on Customer Loyalty.
The Relationship Between Adherence To Antidiabetic Treatment and Hba1c Values In Type 2 Diabetes Mellitus Patients At Royal Prima Hospital, Medan, In 2025 Hafni Lubis, Azijah; Elviyanti, Elviyanti; Boyke, Boyke
International Journal of Health and Pharmaceutical (IJHP) Vol. 5 No. 4 (2025): November 2025 ( Indonesia - Thailand)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v5i4.482

Abstract

Type 2 diabetes mellitus is a chronic metabolic disorder characterized by hyperglycemia from inadequate insulin synthesis or insulin resistance. Medication adherence significantly impacts glycemic control measured by HbA1C levels. This study examined the relationship between antidiabetic medication adherence and HbA1C levels in type 2 diabetes patients. This analytical cross-sectional study enrolled 77 outpatients at Royal Prima General Hospital, Medan. The Morisky Medication Adherence Scale (MMAS-8) questionnaire assessed adherence, while HbA1C levels were extracted from medical records. Chi-square analysis (p less than 0.05) and odds ratio calculations were performed using IBM SPSS Statistics. Results demonstrated that 77.9% of patients exhibited uncontrolled HbA1C levels above 7%, with 76.6% showing moderate to low medication adherence. Statistical analysis revealed a highly significant association (χ² = 17.661, p = 0.003, OR = 11.621), with patients demonstrating low adherence experiencing 11.621-fold increased odds of uncontrolled HbA1C. Notably, zero patients with low adherence achieved adequate glycemic control. The study concludes that medication adherence represents a critical modifiable determinant of glycemic control. Systematic adherence screening, targeted barrier-specific interventions including medication reminders and patient education, and enhanced provider communication should be integrated into routine diabetes management to optimize glycemic control and reduce diabetes-related complications.
The Traditional Role of CRM and Social Media Marketing in Increasing Customer Loyalty Mediated by Commitment, Trust, and Purchase Satisfaction: Online Cosmetics and Skincare Boyke, Boyke; Kurniawati Kurniawati; Masnita , Yolanda
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6132

Abstract

This study was conducted with the aim of examining the effect of Traditional CRM and Social Media Marketing on Customer Loyalty both directly and indirectly through Commitment, Satisfaction and Trust. The type of research used is hypothesis testing by taking samples using purposive sampling, namely respondents who have worked and made purchases of cosmeceuticals and skin care with the number of samples collected as many as 221. The analytical tool used is SEM-PLS. The findings show Traditional CRM is proven to have a positive effect on Customer Loyalty directly while Social Media Marketing is not proven to have a direct effect on Customer Loyalty. Commitment is proven to mediate the positive influence of Traditional CRM and Social Media Marketing on Customer Loyalty.  Satisfaction is not proven to mediate the positive effect of Traditional CRM and Social Media Marketing on Customer Loyalty. Trust is proven to mediate the positive effect of Traditional CSM and Social Media Marketing on Customer Loyalty.
Co-Authors Elviyanti, Elviyanti Hafni Lubis, Azijah Kurniawati Kurniawati Masnita , Yolanda