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All Journal JURNAL KOLABORASI Al-Kharaj: Journal of Islamic Economic and Business
Rhianazala, Alzena
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Economics, Econometrics & Finance Social Sciences

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How Does the Management of Subsidized Housing Loan Program Archives at The Palembang Government Bank Improve Efficiency and Public Services? Rhianazala, Alzena; Putri, Aulia Utami
Kolaborasi : Jurnal Administrasi Publik Vol. 11 No. 2 (2025): Agustus 2025
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/cyrw8569

Abstract

This study examines the archive management of the Subsidized Home Ownership Credit Program at a state-owned bank branch in Palembang, focusing on operational challenges and their implications for public service efficiency. Using a qualitative approach, data was collected through observation, interviews, and documentation to explore factors influencing archive management, including document overload, inadequate storage facilities, and human resource competencies. The uniqueness of this study lies in the evaluation of the implementation of an innovative technology-based digital archive system and its impact on smart governance principles, as well as its contribution to enriching the literature on archive digitization in the public sector. The results indicate that optimizing archive management and developing human resource competencies can significantly improve administrative efficiency and service quality, providing empirical evidence to support innovation policies in public administration and more effective archive management.
The Influence of Work Environment and Organizational Citizenship Behavior (OCB) on Employee Performance at the Department of Communication and Informatics of the Province of Bangka Belitung Islands Rhianazala, Alzena; Budiyanto, Muhammad Nur; Iriani, Atrika
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8392

Abstract

This research aims to examine the impact of the work environment and Organizational Citizenship Behavior (OCB) on employee performance within the Department of Communication and Informatics of the Bangka Belitung Islands Province. A quantitative research design with a descriptive-verificative approach was applied, utilizing questionnaires, interviews, and observations as data collection methods among Department of Communication and Informatics of the Bangka Belitung Islands Province personnel. The findings reveal that the work environment has been enhanced through office space restructuring, additional cleaning facilities, and the introduction of digital filing systems and internal applications that support smoother communication and coordination across divisions. Regarding employee behavior, the level of discipline and responsibility is generally satisfactory due to the implementation of a digital attendance system, although a few employees still demonstrate inconsistency in punctuality and task completion. Moreover, physical conditions such as temperature and noise are found to influence both the psychological and physical aspects of employee productivity. Overall, improvements in the work environment and the reinforcement of Organizational Citizenship Behavior (OCB) principles positively contribute to employee motivation, enthusiasm, and performance. Hence, sustained initiatives to establish a supportive work atmosphere and nurture a culture of collaboration are crucial for achieving optimal and long-term employee performance
Co-Authors Iriani, Atrika Muhammad Nur Budiyanto Putri, Aulia Utami